Top critical review
42 people found this helpful
Ditch iLok and might be worth money
on September 20, 2012
The software is great. However, I believe that giving PAYING customers the best experience possible is the first and foremost responsibility of any company. By first and foremost, of course I mean even before protecting your software from theft.
I had zero problems getting my product key registered on the AVID site, but iLok company is worthless. I haven't been able to get my iLok registered, and after poking around their website, I have come to find that not only does their website does not support Chrome, which was the only browser I had installed when I purchased this program, but the versions of FireFox and Internet Explorer that it does support are AT LEAST 2 versions behind. I am not talking small updates, but the major updates. Internet Explorer 5 is the most recent version of internet explorer that is officially supported, but the version that installed itself on my computer when I re-enabled it in windows services is 9. They are 4 versions behind on Internet Explorer support? Really? What does this company DO?
Because of this version issue, I believe, I have been unable to add my iLok to my iLok account, and can therefore not use the software even though I have a perfectly legitimate, PURCHASED serial registered without problem on the AVID site.
Ditch iLok, or at least make it optional. They are going to cost you paying customers.