|Screen Size||15.6 inches|
|Screen Resolution||1366 x 768 pixels|
|Max Screen Resolution||1336 x 768 pixels|
|Processor||2.2 GHz Core i3-2330M|
|RAM||4 GB DDR3|
|Memory Speed||1333 MHz|
|Hard Drive||640 GB SATA|
|Graphics Coprocessor||Intel HD Graphics|
|Card Description||HD Graphics|
|Number of USB 2.0 Ports||3|
|Average Battery Life (in hours)||5.7 hours|
Toshiba Satellite L755-S5349 15.6-Inch Laptop (2.2 GHz Intel Core i3-2330M Processor, 4GB DDR3, 640GB HDD, Windows 7 Home Premium) Matrix Silver
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After some minor troubleshooting, I was told that vertical display lines are not the result of normal usage, that they were an indication of damage and are not covered by the warranty. The case manager also confirmed that this would not be covered. He said I could still send in the laptop but that the Toshiba "Depot" would just say it was caused by abuse and only provide an estimate for repair costs regardless of whether there were any actual signs of damage. I was at a loss.
After searching on the internet, I have found that this is a common practice for Toshiba Support, claiming all defects are the result of abuse. Please search for yourself before purchasing a Toshiba product, you will find countless of similar cases where normal laptop users are refused coverage because Toshiba claims abuse and damage for malfunctions during the warranty period.
I purchased this Toshiba laptop because they rated higher in reliability, but now I realize that I would rather have a slightly less reliable laptop, that actually has warranty coverage than this situation I have with Toshiba.
Regardless, by posting this review I can't possibly hope to harm Toshiba or convince them that they need to stop this practice, they will still sell laptops all day long. I only hope to inform others of my experience with Toshiba warranty coverage and urge you to research Toshiba's support practices. If you still must have a Toshiba, I suggest to purchase a 3rd party warranty.
It was very fast to set this computer up, connecting to the wireless network and getting online took less than 10 minutes. The keyboard is full sized with nice key action. The screen is big, bright and really sharp. Nice.
It has some pretty cool features
- A button to deactivate the track pad when using an external mouse
- an HDMI port for plugging into TVs
- the Track pad has a touch feature for expanding and contracting your internet browser
- even when the computer is asleep, you can charge your toys like ipad, phone...
- there is a media card reader slot for a camera media card
- The keyboard isn't backlit
- It isn't the thinnest or lightest laptop, but it is light enough for its size.
Considering the amazingly low price, the few drawbacks couldn't keep the computer from getting a five star review. What a deal!
I had a simple request regarding recovery discs and the runaround I received was laughable. After initially discussing my case at length with the first customer service rep, I was told to call back in an hour or two so a supervisor could help me. I did and it seemed I was intentionally cut off 3 different times. One of the times I was hung up on after simply giving my serial number and the case number I was told to reference. The next day when I was at work, a case manager called my home number, left her name and a toll number I could call to discuss my case. The number was busy for 2 days straight. So I had to call back to the toll free line to talk to another customer service rep. On that phone call after waiting on hold for nearly 10 minutes, I was told I would be connected with a case manager only to be connected with an automated message telling me to call the same number I had just called and then disconnected me. Unfortunately, they got under my skin so I admittedly spent far too much time working to get a resolution just to confirm the insanity was real. It was.
All told it took 4 days, more than 15 phones calls and talking to 7 different people and my issue was still not resolved in a manner that was acceptable to me. All for $20. Toshiba got my $20 but they will not get my business again.
Short term victory for long-term loss. There are plenty of other options for Toshiba's products. My family will choose any of them before considering Toshiba in the future.Read more ›
Most Recent Customer Reviews
I needed a laptop because the motherboard burned out in my HP. This was a good deal, but windows 10 is a bit glitchy. It doesn't seem too compatible with chrome and Firefox. Read morePublished 10 months ago by Kaliluv415
DO NOT BUY ANYTHING FROM TOSHIBA. Over $400 and I am left with a useless piece of junk. Toshiba couldn't care less and any kind of support or customer service with this company... Read morePublished 11 months ago by stacy0421
The computer is an excellent purchase very fast and lots of options , when needed we will purchase this brand againPublished 12 months ago by Fred R. Freeman
My precise model doesn't show up within an Amazon.com site search, but it is essentially this model with a 500GB HD (L755-S5311) so I wanted to include something that I never... Read morePublished 19 months ago by cyharriscat
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