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Touchstone® Telephony Modem TM602A/110

4.3 out of 5 stars 25 customer reviews
| 9 answered questions

Price: $57.95 & FREE Shipping
In Stock.
Ships from and sold by DOCSIS Networks.
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  • DOCSIS® 2.0 and PacketCableTM 1.1/1.5 compliant design
  • High Speed Internet via 10/100 Base-T Ethernet (RJ-45) or USB1.1 port
  • Up to two lines of carrier-grade VoIP
  • Multiple Protocol Support: PacketCable (NCS) and Session Initiation Protocol (SIP)
  • Loop Diagnostics for remote testing and troubleshooting of in-house wiring
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$57.95 & FREE Shipping In Stock. Ships from and sold by DOCSIS Networks.

Product Description

The TM602A delivers two lines of carrier-grade Voice over IP (VoIP) along with High-Speed Data access. The TM602A family offers the same product variants previously supported with the TM502A family but in a smaller form factor. Weight : lbs: 1.2 kg: 0.54 Dimensions : Height in : 8.6 Width in : 2.1 Depth in : 7.1 Height cm : 21.8 Width cm : 5.3 Depth cm : 18 Integrated power supply for increased reliability and surge performance

Product Information

Product Dimensions 9.9 x 6.2 x 1.7 inches
Item Weight 1.3 pounds
Shipping Weight 1.3 pounds (View shipping rates and policies)
Manufacturer Arris
ASIN B002PL50H0
Item model number TM602A/110
Customer Reviews
4.3 out of 5 stars 25 customer reviews

4.3 out of 5 stars
Best Sellers Rank #225 in Computers & Accessories > Networking Products > Modems
Date first available at Amazon.com September 18, 2009

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Verified Purchase
I bought TM602A/110 on Amazon.com hoping it will work for my Comcast phone and internet service. I would say don't call the service tech till performing the following steps as mentioned by other reviews too.
1. Plug in Cable
2. Plug in Power
3. Once all lights are on, put in the Ethernet cable
4. Put in Telephone cord
5. Open browser and a Comcast page will appear.(If not manually write it in your browser Comcast.com)
6. just enter your phone number and account number.
After opening the browser I manually wrote the address Comcast.com and it straight went to the installation page and asked me my phone # and account#. After a few minutes it was installed but a message window appeared that it cannot connect to Comcast and call the comcast. I called the # and the service tech sent a signal and the modem accepted it. restarted the computer and every thing start working. Checked the internet speed and it was 27/6 instead of 25/5.
No More $7 Renting fee.
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Verified Purchase
This device is completely compatible with Comcast. The internet speed is from 20 to 25 Megabits per second.
The telephone connections are as clear as a land line. This is an excellent unit for the price. This saves a person on
the XFINITY (Comcast) rental per month.
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Verified Purchase
The rental fee of $6.99 that TWC was charging me for this silly black box started to annoy me. So when I found out I could by one through Amazon for under $10, and it would absolutely function the same way, I didn't hesitate.

I had no problem getting it set up through the "chat" feature on the TWC website. And I make my money back in about 45 days. Great ROI!
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Verified Purchase
Received quickly. Works like a charm. Only thing is that it does come with a phone jack, but you cannot use it with Timewarner cable if you have phone service with them and you still have to use the Modem they provide but will not charge for it if you only use it for phone but you dont pay anymore modem fee for internet with this Touchstone modem. I save $6/month now. yeeppee
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Verified Purchase
I have my own cable modem (no telephony) and was forced by Comcast to pay the $8 a month for another cable modem/router with telephony that I only used for telephone (the bundle price was really good and I need a land line). But I found this telephony only modem for a nice price and it pays itself off very quickly with the $8 month savings.

It was a pain (1 hour on phone I think) to get it activited. It seemed to have been used by someone before, which may explain the low price, but all ended well.
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Although I did not purchase from Amazon.com I do have this exact model of modem and in Dec of 2013 successfully activated it on the Comcast network in Georgia without any problems. Telephone works part work fine.
This is a backup modem for use if/when the main modem has issues. The only thing I do not like about this modem is that it is an older DOCSIS 2.0 modem and cannot achieve the higher connection speeds (100+ MB/s) that Comcast offers when a DOCSIS 3.0 modem is used. Even so, it should prove to be a dependable modem.

Note: As of Dec 2013, the Comcast Device Information Center web page shows Model number TM602G as an approved modem but does not show the TM602A on the list. This modem did activate properly after several firmware updates pushed to it from Comcast during the activation process.
Reference, [...]
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Verified Purchase
Wasn't able to get an IP address from Comcast - tech said that they haven't certified this model yet. Also it doesn't have a battery backup

It does have a label that says "Property of Charter Communications" - the person who leased it would have to pay a fine if not returned.

Going to try to return this and get a TM502G which I know works with Comcast
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Verified Purchase
Saved me so much many. I returned TWC modem and installed this one. Even though it has input for a phone, can't be used for TWC phone. I cancelled it. It saved me even more money. I'm putting my cellphone minutes to use now ;)
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