“In Toyota Engagement Equation, Tracey and Ernie Richardson achieve the remarkable feat of describing from their first days at Toyota the systematic lean education they received – and they do so in a way that allows readers to grow alongside them. This is the education, particularly in the lean thinking behind lean methods, you need whether you are a team leader or a CEO, a director of continuous improvement or a lean coach. As I read chapter after chapter I keep thinking that this is the education I wish I had received thirty years ago. I would have made (and written down) many fewer mistakes. You will too.”
--James P. Womack, co-author of The Machine That Changed the World and Lean Thinking, and founder of the Lean Enterprise Institute
“A brilliant and insightful first-hand account capturing how Toyota builds unique strengths through developing capabilities and growing leaders.”
-- Daniel T Jones, co-author of The Machine that Changed the World, Lean Thinking, and Lean Strategy.
“This terrific book from Toyota veterans Tracey and Ernie Richardson delivers the secret ingredient in Toyota's magic potion for enduring success: developing and nurturing people, carefully and patiently to improve the business by creating a culture of problem-solvers, and achieve superior performance. They capture their lifelong learning experience in a simple but subtle formula that will change how you think about lean and unlock the infinite potential of your people's talent and passion for continuous improvement.”
--Michael Ballé, co-author of the Shingo-Prize winning The Gold Mine trilogy and co-founder of Institut Lean France.
“Tracey and Ernie continue Mr. Cho’s vision to share wisdom with the next generation. Filled with knowledge gained from failures and successes inside Toyota and beyond…. illustrating their leadership in coaching and developing others striving to implement a lean culture.”
--Cheryl Jones, former Vice President of Toyota Motor Engineering and Manufacturing, North America, and founder of F1Help.
"Tracey and Ernie have captured the most critical parts of what we learned at Toyota, as well as the learning process. Equally important, they’ve shared their personal journeys in vivid detail, revealing how it was such a meaningful experience. I predict this book will become an invaluable resource for leaders and companies in their lean and continuous improvement efforts.”
--David Verble, former North American Toyota Manager, partner Lean Transformations Group, and co-author of Mapping to See and Perfecting Patient Journeys.
“Rarely do we get an in-depth view of how excellence is actually born. In this powerful book, Tracey and Ernie have captured the je ne sai quoi of how Toyota develops its people and manages its business in a literal page turner. You’ll never view learning, leading, and achieving the same way again. Even better―this isn’t merely a book for thinkers. This is a book for people who want to do and do well.”
-- Karen Martin, author of The Outstanding Organization and Clarity First
“This is undoubtedly the best book about lean management that I’ve ever read. The experiences and situations that Ernie and Tracey share are key to understanding what’s behind the Toyota DNA equation. This masterpiece allows readers to become immerse within the walls of Toyota, putting them in the shoes of Toyota’s members and leaders.”
--Jonathan Escobar Marin, Director, Global Head of Lean Management HARTMANN GROUP, Partner at HPO Global Alliance, and Co-founder and CEO at Inn-Be
Tracey Richardson is founder and co-owner of Teaching Lean, Inc. She has many decades of experience in Toyota methodologies, including, Toyota Way, Toyota Business Practices (8 Step Problem Solving), Toyota Production System, Standardized work, A3, Strategy Deployment, Visual Management, and Worksite Communication.
Ernie Richardson is also founder and co-owner of Teaching Lean, Inc. Ernie retired from Toyota after 25 years of service holding high-level manufacturing and HR positions. Ernie is also experienced in the Toyota Way, Toyota Business Practices, A3, Toyota Production System, Human Resources Policy Management/Strategy Deployment, Standardized work, Medical and Safety Management, and Gemba Walks.