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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by [Jeffrey K. Liker, Karyn Ross]

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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Kindle Edition

4.4 out of 5 stars 52 ratings

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Length: 449 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled
  • Due to its large file size, this book may take longer to download
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Editorial Reviews

Review


"The book successfully extends the concepts and principles of the Toyota Way to service operations. From a sales perspective, examiners expect it to become the next "lean book" on the most wanted list. It is that well written and contains all the right concepts, information, and examples."
Shingo Examiners (winner of 2017 Shingo Professional Publication Award)


I wish to recommend to all service industry executives the new book The Toyota Way to Service Excellence: LeanTransformation in Service Organizations by Jeffrey K. Liker and Karyn Ross. Building on Jeff Liker's earlier award-winning book, The Toyota Way, the Liker and Ross book is a brilliant and eminently readable account of how to apply Toyota's principles of operational excellence to service industries. At long last, The Toyota Way to Service Excellence provides leaders of service organizations a comprehensive guide to the thinking and practices underlying Toyota's revolutionary and world-changing approach to lean operations management.  
H. Thomas Johnson, Emeritus Professor of Business, Portland State University (Oregon)
--This text refers to the hardcover edition.

About the Author

Dr. Jeffrey K. Liker is Professor of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors. He is author of the international best-seller, The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer, 2004 (26 languages, over 900,000 copies sold), and has coauthored eight other books about Toyota including The Toyota Way to Lean Leadership (2011).  His articles and books have won twelve Shingo Prizes for Research Excellence. In 2012 he was inducted into the Association of Manufacturing Excellence Hall of Fame and in 2016 inducted into the Shingo Academy.

 

Liker lives in Ann Arbor, Michigan with his wife and children.
 
Karyn Ross is a Lean consultant and executive coach focused on driving sustainable business culture change in service organizations. She has worked with companies such as Paychex, PrimePay, Zurich Insurance, and National Taxi Limo to help them develop a culture of problem solving and improved business practices. A regular contributor to the Lean Leadership Ways Industry Week Blog, she has also written for The Lean Management Journal and Industrial Engineer Magazine. Ross resides in Naperville, Illinois.

 

--This text refers to the hardcover edition.

Product details

  • Publication Date : September 23, 2016
  • File Size : 26198 KB
  • Word Wise : Enabled
  • Publisher : McGraw-Hill Education; 1st Edition (September 23, 2016)
  • Print Length : 449 pages
  • Language: : English
  • Screen Reader : Supported
  • Text-to-Speech : Enabled
  • Enhanced Typesetting : Enabled
  • ASIN : B01H640KF2
  • X-Ray : Not Enabled
  • Lending : Not Enabled
  • Customer Reviews:
    4.4 out of 5 stars 52 ratings

Customer reviews

4.4 out of 5 stars
4.4 out of 5
52 global ratings
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Top reviews from the United States

Reviewed in the United States on December 22, 2016
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Reviewed in the United States on May 28, 2018
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Reviewed in the United States on June 11, 2017
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Reviewed in the United States on January 9, 2017
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Reviewed in the United States on February 23, 2017
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Reviewed in the United States on June 16, 2017
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Top reviews from other countries

Amazon Customer
5.0 out of 5 stars Great book very helpful
Reviewed in the United Kingdom on August 22, 2020
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Trond Selnes
4.0 out of 5 stars Examples are good, discussions are relevant
Reviewed in the United Kingdom on May 15, 2017
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Kopite YNWA
5.0 out of 5 stars Radical
Reviewed in the United Kingdom on March 2, 2020
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Mrs J Breeze
4.0 out of 5 stars Four Stars
Reviewed in the United Kingdom on December 28, 2016
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Jose Miguel Vives
3.0 out of 5 stars Genérico, débil y sin aportar nada nuevo. Poco valor añadido.
Reviewed in Spain on September 14, 2020
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