Digital List Price: $37.00
Kindle Price: $21.99

Save $15.01 (41%)

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Deliver to your Kindle or other device

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by [Liker, Jeffrey K., Ross, Karyn]
Kindle App Ad

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Kindle Edition

4.8 out of 5 stars 14 customer reviews

See all 4 formats and editions Hide other formats and editions
Price
New from Used from
Kindle Book
$21.99

Length: 449 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled
  • Due to its large file size, this book may take longer to download

Best Books of the Year
See the Best Books of 2017
Looking for something great to read? Browse our editors' picks for the best books of the year in fiction, nonfiction, mysteries, children's books, and much more.
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.


Editorial Reviews

Review


"The book successfully extends the concepts and principles of the Toyota Way to service operations. From a sales perspective, examiners expect it to become the next "lean book" on the most wanted list. It is that well written and contains all the right concepts, information, and examples."
Shingo Examiners (winner of 2017 Shingo Professional Publication Award)


I wish to recommend to all service industry executives the new book The Toyota Way to Service Excellence: LeanTransformation in Service Organizations by Jeffrey K. Liker and Karyn Ross. Building on Jeff Liker's earlier award-winning book, The Toyota Way, the Liker and Ross book is a brilliant and eminently readable account of how to apply Toyota's principles of operational excellence to service industries. At long last, The Toyota Way to Service Excellence provides leaders of service organizations a comprehensive guide to the thinking and practices underlying Toyota's revolutionary and world-changing approach to lean operations management.  
H. Thomas Johnson, Emeritus Professor of Business, Portland State University (Oregon)

From the Inside Flap

Lean has become a global movement and many
organizations have used it to achieve impressive
short-term results. Toyota was the original model
for lean, but as the lean message has spread it has
become distorted, much like a game of telephone
in which the message whispered to the last person
barely resembles the original. Toyota's holistic system
that drives high value to each customer has been
reinterpreted as a tool kit for short-term efficiency.
By viewing lean simply as a set of tools with a rigid
application, many companies have failed to achieve
the cultural change necessary to strive for service
excellence.
The Toyota Way to Service Excellence dispels the
common and simplistic notion that lean is just a program
of tools for taking waste out of an organization's
processes. Previously, in the groundbreaking The Toyota
Way, Jeff Liker revolutionized how lean was viewed
and implemented within manufacturing companies and
cemented his position as the world's foremost expert on
the topic. Now, he and Karyn Ross clarify exactly what
lean is and demonstrate how to successfully apply the
4P model of the Toyota Way to service organizations.
As the authors explain, the Toyota Way is no mere tool
kit, but rather a management and business philosophy
that engages people at all levels to continually
improve the way they add value to customers. By
practicing the 4Ps deliberately and with discipline,
this philosophy will lead to dramatic improvement in
virtually any company.

Product details

  • File Size: 66650 KB
  • Print Length: 449 pages
  • Publisher: McGraw-Hill Education; 1 edition (September 23, 2016)
  • Publication Date: September 23, 2016
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B01H640KF2
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #199,932 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  • Would you like to tell us about a lower price?


Customer reviews

Share your thoughts with other customers
See all 14 customer reviews
Rated by customers interested in
Business & Economics Books
4.8 out of 5 stars
4.8 out of 5 stars
Sports Books
5.0 out of 5 stars
5.0 out of 5 stars
Children's Books
5.0 out of 5 stars
5.0 out of 5 stars

Top customer reviews

on December 22, 2016
Format: Hardcover|Verified Purchase
3 helpful votes
4 helpful votes
|
on February 14, 2017
Format: Hardcover
1 helpful vote
2 helpful votes
|
on September 27, 2016
Format: Hardcover
4 helpful votes
5 helpful votes
|
on September 23, 2016
Format: Kindle Edition
2 helpful votes
3 helpful votes
|
on January 9, 2017
Format: Hardcover
1 helpful vote
2 helpful votes
|

Most recent customer reviews

Set up an Amazon Giveaway

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: The Toyota Way to Service Excellence: Lean Transformation in Service Organizations