The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer 1st Edition

by Jeffrey Liker (Author)

1,528 ratings

ISBN-13: 978-0071392310

ISBN-10: 0071392319

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The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer
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How to speed up business processes, improve quality, and cut costs in any industry

In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.

Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:

Eliminating wasted time and resources
Building quality into workplace systems
Finding low-cost but reliable alternatives to expensive new technology
Producing in small quantities
Turning every employee into a qualitycontrol inspector

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Editorial Reviews

From the Publisher

Dr. Jeffrey K. Liker is a professor of industrial and operations engineering at the University of Michigan and cofounder and director of the Japan Technology Management Program at the University of Michigan.

From the Back Cover

"This book will give you an understanding of what has made Toyota successful and some practical ideas that you can use to develop your own approach to business."--Gary Convis, former Managing Officer of Toyota
Fewer man-hours. Less inventory. The highest quality cars with the fewest defects of any competing manufacturer. In factories around the globe, Toyota consistently raises the bar for manufacturing, product development, and process excellence. The result is an amazing business success story: steadily taking market share from price-cutting competitors, earning far more profit than any other automaker, and winning the praise of business leaders worldwide.
The Toyota Way reveals the management principles behind Toyota's worldwide reputation for quality and reliability. Dr. Jeffrey Liker, a renowned authority on Toyota's Lean methods, explains how you can adopt these principles--known as the "Toyota Production System" or "Lean Production"--to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry.
Drawing on his extensive research on Toyota, Dr. Liker shares his insights into the foundational principles at work in the Toyota culture. He explains how the Toyota Production System evolved as a new paradigm of manufacturing excellence, transforming businesses across industries. You'll learn how Toyota fosters employee involvement at all levels, discover the difference between traditional process improvement and Toyota's Lean improvement, and learn why companies often think they are Lean--but aren't.
The fourteen management principles of the Toyota Way create the ideal environment for implementing Lean techniques and tools. Dr. Liker explains each key principle with detailed, examples from Toyota and other Lean companies on how to:

Foster an atmosphere of continuous improvement and learning
Create continuous process "flow" to unearth problems
Satisfy customers (and eliminate waste at the same time)
Grow your leaders rather than purchase them
Get quality right the first time
Grow together with your suppliers and partners for mutual benefit

Dr. Liker shows the Toyota Way in action, then outlines how to apply the Toyota Way in your organization, with examples of how other companies have rebuilt their culture to create a Lean, learning enterprise. The Toyota Way is an inspiring guide to taking the steps necessary to emulate Toyota's remarkable success.

What can your business learn from Toyota?

How to double or triple the speed of any business process
How to build quality into workplace systems
How to eliminate the huge costs of hidden waste
How to turn every employee into a quality control inspector
How to dramatically improve your products and services!

With a market capitalization greater than the value of General Motors, Ford, and Chrysler combined, Toyota is also, (by far), the world's most profitable automaker. Toyota's secret weapon is Lean production--the revolutionary approach to business processes that it invented in the 1950's and has spent decades perfecting. Today businesses around the world are implementing Toyota's radical system for speeding up processes, reducing waste, and improving quality.
The Toyota Way, explain's Toyota's unique approach to Lean--the 14 management principles and philosophy that drive Toyota's quality and efficiency-obsessed culture. You'll gain valuable insights that can be applied to any organization and any business process, whether in services or manufacturing. Professor Jeffrey Liker has been studying Toyota for twenty years, and was given unprecedented access to Toyota executives, employees and factories, both in Japan and the United States, for this landmark work. The book is full of examples of the 14 fundamental principles at work in the Toyota culture, and how these principles create a culture of continuous learning and improvement. You'll discover how the right combination of long-term philosophy, process, people, and problem solving can transform your organization into a Lean, learning enterprise--the Toyota Way.

Publisher ‏ : ‎ McGraw-Hill Education; 1st edition (January 7, 2004)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 330 pages
ISBN-10 ‏ : ‎ 0071392319
ISBN-13 ‏ : ‎ 978-0071392310
Item Weight ‏ : ‎ 1.44 pounds
Dimensions ‏ : ‎ 6.2 x 1.1 x 9.2 inches

Best Sellers Rank: #118,720 in Books (See Top 100 in Books)
- #11 in Six Sigma Quality Management
- #15 in Lean Management
- #15 in Quality Control (Books)

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Top reviews from the United States

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YAls

Good info, but too biased

Reviewed in the United States on December 12, 2019

Verified Purchase

The book is quite informative for someone not directly involved in the manufacturing industry. As someone in the services sector, I can see a few applications for these concepts (such as how to deal with contractors, or « suppliers » in the author’s word).

The main drawback, in my opinion, is that the author is heavily biased towards Toyota and praises the company to the point of worship. To his credit, he does state his bias explicitly in the start of the book. However, there is an implicit view in the writing that seems to show American companies such as GM and Ford (Giants in the industry) as... « amateurs », for a lack of a better word, in comparison to Toyota, who always make mistakes as they try to imitate Toyota but never get it right.

It also presents an implicit view of superiority of the Japanese as compared to Americans (e.g. one section presents how Toyota opened a new factory in the US to help improve the lives of that locals.. really?) (I am a national of neither countries, by the way)

It is a good book, but perhaps I am weary of this sort of writing, which praises the presented concept to the point of worship.

9 people found this helpful

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Rafael Cepeda

The Toyota Way is a Philosophy not a Methodology

Reviewed in the United States on June 18, 2019

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The gist of The Toyota Way is continuous improvement and removing waste, but it's a lot more than that. The philosophy emphasizes quality, hands-on approaches, patience, respect, efficiency, and more. This is aside from the Toyota Production System which leverages management, manufacturing, engineering, JIT, human psychology, and more. This book is a bit inflated with anecdotes, so if you're looking for a quick list of todos, you might save time looking elsewhere. The author has a lot of personal experience around the culture and philosophy. I recommend this book to anyone wanting to learn more about Toyota or the lean/agile movements.

3 people found this helpful

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Magic

It's more than just 14 principles......

Reviewed in the United States on July 25, 2016

Verified Purchase

A great book about the Toyota Way. If you read between the lines it's really not about the 14 principles but about people. People are a powerful resource. Treat people right, teach people to think, teach people to care, teach people to be passionate about what they believe in -- do all these things and you can build a great company. Oh, you may build a few cars along the way, too.

28 people found this helpful

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Brian M.

Absolutely amazing book!

Reviewed in the United States on December 25, 2018

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Absolutley an amazing book! This book has changed my mindset on continuos improvement. This gave me great insight into the operational excellence Toyota has and values! Defintely recommend this book to anyone in Operations Management & Manufacturing!

3 people found this helpful

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Joshua & Jessi

Great book for intro or primer on Lean / Toyota way

Reviewed in the United States on September 15, 2016

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Great book to either get you started on Lean methodologies or dive deep in to how Toyota uses Lean/Just-in-Time techniques that can apply to any industry (manufacturing, software, design...any industry that delivers a product can benefit from the concepts in this book). It is a bit lengthy and as the title indicates, this book is about the Toyota way--not specifically Lean or Six Sigma which are not the same as the Toyota way, though they are similar and use many of the same concepts.

4 people found this helpful

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Ton Magtoto

The Definitive Guide to TPS

Reviewed in the United States on April 16, 2019

Verified Purchase

This book is clearly the complete guide to the origins, essence, and application of the Toyota Production System. I am glad I picked this up following the many positive reviews I read about it. The author is master story-teller, reading through the chapter made me feel like I was on the shop floor and witnessing Kaizen unfold in Toyota. Now, I am inspired more than ever that Kaizen really works!

3 people found this helpful

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Amazon Customer

Good read

Reviewed in the United States on February 12, 2020

Verified Purchase

I really enjoyed the way the authors pulled back the curtain on the thought process of the Toyota way. I am an HR professional who facilitates training. I use the principles in this book to coach new executives.

One person found this helpful

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SteveyFo

not much Japanese culture context (a lot traces back to this but it's not discussed) but a good read for a biz book

Reviewed in the United States on April 5, 2015

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a little too much Toyota Fan Boy at times, a bit repetitive, not much Japanese culture context (a lot traces back to this but it's not discussed) but a good read for a biz book. I can't remember the 14 principles after a few months but a lot sticks with me such as the 5 why's, one page reports, and a few other things that might come in handy.

Having lived in Japan I am certainly sympathetic to this system and way of thinking but the book really helped clarify what I don't see in American and European companies & their McKinsey consultant masters.

7 people found this helpful

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Top reviews from other countries

Rob

The basis of modern manufacturing, anyone interested in production read this!

Reviewed in the United Kingdom on December 23, 2019

Verified Purchase

About to embark on a lean, six sigma or any continuous improvement course or indeed just for someone wanting to improve how they work then pick this up first.

Yes it is someone dated in regards its publication date however as a back story to how Toyota was born, how it managed to evolve from a small family business into the leading light of efficient, goal orientated manufacturing en mass then its a really useful book.

For a hardcover copy it's an excellent value book.

There are a number of tips and ideas within it to probably improve most workplaces without the need to pay for a lean course though it is of course no subsistute for a course.

I have marked as four stars simply because some of the information is repeated, however It gave me a new insight into such things as corporate responsibility to the community that all employers now seem to shout about in mission statements that dominate their web pages, employees come first and all employees should be allowed and encouraged to contribute to continuous improvement is actually the foundation that serves lean manufacturing.

Very good read, insight into Toyota and having a hard copy enables you to read digest and pass to a colleague or friend.

Hugo

Good introduction to LEAN

Reviewed in the United Kingdom on January 27, 2014

Verified Purchase

In preparation for an internal LEAN training in one of my companies business groups, I read (or actually listened) this book to be a bit prepared.

The book gives a good insight in the Toyota Production System and fully describes and explains the 14 principles. Although the Japanese words are flying around, it is easy to read and understand. This is the kind of book you want to read more than once, because there is so much in the 14 principles that we can use in our day to day life.

So if you think LEAN is only for production. Pick up this book and find out that it can be applied in many areas of our business and in our lives.

5 people found this helpful

Harald

Lean is not just lean

Reviewed in the United Kingdom on May 6, 2020

Verified Purchase

I would recommend this book to people, who are interested in lean manufacturing and or Toyota itself. You do not need any previous / engineering knowledge and you can apply your learnings in various ways and fields.

I gave it four stars because the book is occasionally lengthy even if it isn’t strictly necessary - the anecdotes might be enjoyed by others do.

Hasan

Old American Business Book

Reviewed in the United Kingdom on October 14, 2018

Verified Purchase

Whilst I respect greatly what Toyota has achieved and what it has done for the manufacturing world, this book waffles on a bit - repeatedly going over the same points.

This book could be half the size if they got straight to the point.

One person found this helpful

P. Mcgroary

Toyota way beyond the rather turgid book! This will transform the way you do business.

Reviewed in the United Kingdom on August 29, 2009

Verified Purchase

The Toyota Way is a great book but boy is it hard work. It suffers badly from the US preoccupation with selling books by weight.

The audio book gives the whole story flow. If you want to buy the book I would recommend that you also buy the audio to keep your strength up.

Put together they will become fundamental to your efforts to drive cost reduction and remove waste from your business. You really can quickly address "Dead wood issues" effectively, without conflict and in an impartial way. This package will pay for itself in hours if you have a mind to make it do so just make sure you are prepared to be bold. The big issue is you have to read the book not just buy it!

Not sure the "Cuddly" Toyota pitch is that accurate but its lovelly PR for them. The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer

One person found this helpful

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