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The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer Hardcover – January 7, 2004
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From the Publisher
Winner of the Institute for Industrial Engineers Book-of-the-Year award and the Shingo Prize for Manufacturing Excellence
From the Back Cover
"This book will give you an understanding of what has made Toyota successful and some practical ideas that you can use to develop your own approach to business."--Gary Convis, Managing Office of Toyota
Fewer man-hours. Less inventory. The highest quality cars with the fewest defects of any competing manufacturer. In factories around the globe, Toyota consistently raises the bar for manufacturing, product development, and process excellence. The result is an amazing business success story: steadily taking market share from price-cutting competitors, earning far more profit than any other automaker, and winning the praise of business leaders worldwide.
The Toyota Way reveals the management principles behind Toyota's worldwide reputation for quality and reliability. Dr. Jeffrey Liker, a renowned authority on Toyota's Lean methods, explains how you can adopt these principles--known as the "Toyota Production System" or "Lean Production"--to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry.
Drawing on his extensive research on Toyota, Dr. Liker shares his insights into the foundational principles at work in the Toyota culture. He explains how the Toyota Production System evolved as a new paradigm of manufacturing excellence, transforming businesses across industries. You'll learn how Toyota fosters employee involvement at all levels, discover the difference between traditional process improvement and Toyota's Lean improvement, and learn why companies often think they are Lean--but aren't.
The fourteen management principles of the Toyota Way create the ideal environment for implementing Lean techniques and tools. Dr. Liker explains each key principle with detailed, examples from Toyota and other Lean companies on how to:
- Foster an atmosphere of continuous improvement and learning
- Create continuous process "flow" to unearth problems
- Satisfy customers (and eliminate waste at the same time)
- Grow your leaders rather than purchase them
- Get quality right the first time
- Grow together with your suppliers and partners for mutual benefit
Dr. Liker shows the Toyota Way in action, then outlines how to apply the Toyota Way in your organization, with examples of how other companies have rebuilt their culture to create a Lean, learning enterprise. The Toyota Way is an inspiring guide to taking the steps necessary to emulate Toyota's remarkable success.
- How to double or triple the speed of any business process
- How to build quality into workplace systems
- How to eliminate the huge costs of hidden waste
- How to turn every employee into a quality control inspector
- How to dramatically improve your products and services!
With a market capitalization greater than the value of General Motors, Ford, and Chrysler combined, Toyota is also, (by far), the world's most profitable automaker. Toyota's secret weapon is Lean production--the revolutionary approach to business processes that it invented in the 1950's and has spent decades perfecting. Today businesses around the world are implementing Toyota's radical system for speeding up processes, reducing waste, and improving quality.
The Toyota Way, explain's Toyota's unique approach to Lean--the 14 management principles and philosophy that drive Toyota's quality and efficiency-obsessed culture. You'll gain valuable insights that can be applied to any organization and any business process, whether in services or manufacturing. Professor Jeffrey Liker has been studying Toyota for twenty years, and was given unprecedented access to Toyota executives, employees and factories, both in Japan and the United States, for this landmark work. The book is full of examples of the 14 fundamental principles at work in the Toyota culture, and how these principles create a culture of continuous learning and improvement. You'll discover how the right combination of long-term philosophy, process, people, and problem solving can transform your organization into a Lean, learning enterprise--the Toyota Way.
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Top Customer Reviews
+ Shows Toyota's commitment, i.e. the willingness to pursue perfection everyday forever (which is why I think so many fail... satisfied with good)
+ Provides building blocks upon which to build lean systems and apply lean tools
+ Philosophy is quite detailed while avoiding "tools" (they are a distraction from successful business transformation)
- Not a recipe for you to copy... no shortcuts or cutting corners here
- Does not directly describe principles and concept behind hoshin kanri (strategic planning) - I really would have liked this
- Does not include any "kata" - now viewed as a key element for cultural transformation
- A bit lengthy
Bottom line: Recommended for serious lean zealots only. I think that this book is true to the philosophies of Toyota as I've directly observed from the 4 or 5 different senseis (former Toyota executives turned consultants) I have had the chance to work with. Revised July, 19, 2012 due to recent advancements in the study of Toyota.
I didn't understand lean and the managers anymore. I work for the company since 1999 and all of the sudden I was underperforming while I was doing the same job. So I started to study the lean principles.
After reading books about lean, my performance went up. I still have my job now.
This book is stunning: it is based on experiences in different plants and companies.
Learn from others mistakes so you won't make them.
This book is incredible, really, I have reached the last chapter as the book is 300 pages! Jeff didn't miss any subject in his book. The chapter of the continuous improvement & VSM (chapter 21) is an excellent one, he has given some good examples of continuous improvement through defining the customer value, draw the current state map, identify wastes, use some metrics, parking lots, draw the future state, implement the future state with all required activities, and continuously improve the future state using PDCA.
I like the pull chapter, it discuss the Kanban approach. I also like the one piece flow chapter.
Either chapters from 7 till 14 are good. They include the visual control, pull system, quality (poka yoka), work standardization, long term philosophy, and continuous process flow. Don't miss Chapter 17 which disucss the Toyota Way of JIT. Very Interesting!.
You have to read the book from the beginning to the end, don't select specific chapters!Or you gonna miss the story!.
Interesting thing is that he has given an example on how lean can be implemented in service organizations such as the postal service. He put a case study for improving the biggest postal service in Canada (something like united states postal service USPS).
The Toyota Way book is much like a complete lean book include all lean tools, the required culture to implement, and how Toyota is implementing lean compared to its other competitors. The book also include 22 chapters, because he decided to give each subject a stand-alone chapter so you can see a chapter for JIT, a chapter for wastes, standardization, mistake proofing, visualization, VSM,...etc. even the hiring process of employee hasn't been missed!
I wonder how did he take the authorization to speak deeply like this on Toyota? At the start of the book, there are over 20 Toyota managers, directors and presidents have committed to the book!
After reading the book the most obvious question could be: How Toyota made mistakes for their cars so they have re called many?
The book is very fine, but there is a small confusion as the author has gone too much through the history of Toyota and the name of the Toyota managers. Many names in the book, many Toyota presidents, and too many quotes. However, some of those quotes are very useful as they tell you how Toyota was thinking and judging.
Last chapter (22) which include how to apply lean in your organization, I found it very useful to me and for my work as a lean improvement engineer & team leader.
I have given his book 5 starts in Amazon, and I'm willing to buy more Toyota books! There are 7 books made by Jeff on Toyota.
The Toyota Way to Lean Leadership book is receiving incredible reviews! here. I have ordered it and will post my review soon.
By all the way, great work from Jeff Liker.
The fourteen principles that you could use as the cornerstone for your organisation according to this book (and this particular reviewer) are:
1. Base your management decisions on long term philosophy, even at the expense of short term financial goals
2. Create continuous process flow to bring problems to the surface
3. Use pull systems to avoid over production
4. Level out the workload (Hiejunka)
5. Build a culture of stopping to fix problems to get quality right the first time
6. Standardised tasks are the foundation for continuous improvement and employer empowerment
7. Use visual controls so that no problems are hidden
8. Only use reliable, thoroughly tested technology that serves your people and processes
9. Grow leaders who thoroughly understand the work and live the philosophy
10. Develop exceptional people and teams that follow your company's philosophy
11. Respect your extended network of partners and suppliers by challenging them and helping them improve
12. Go and see for yourself and thoroughly understand the situation (Genchi Genbutsu)
13. Make decisions slowly by consensus thoroughly considering all options. Implement decisions rapidly
14. Become a learning organisation through relentless reflection (Hansei) and continuous improvement (Kaizen)
Just an outstanding book