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The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer Hardcover – January 7, 2004
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From the Publisher
Winner of the Institute for Industrial Engineers Book-of-the-Year award and the Shingo Prize for Manufacturing Excellence
From the Back Cover
"This book will give you an understanding of what has made Toyota successful and some practical ideas that you can use to develop your own approach to business."--Gary Convis, former Managing Officer of Toyota
Fewer man-hours. Less inventory. The highest quality cars with the fewest defects of any competing manufacturer. In factories around the globe, Toyota consistently raises the bar for manufacturing, product development, and process excellence. The result is an amazing business success story: steadily taking market share from price-cutting competitors, earning far more profit than any other automaker, and winning the praise of business leaders worldwide.
The Toyota Way reveals the management principles behind Toyota's worldwide reputation for quality and reliability. Dr. Jeffrey Liker, a renowned authority on Toyota's Lean methods, explains how you can adopt these principles--known as the "Toyota Production System" or "Lean Production"--to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry.
Drawing on his extensive research on Toyota, Dr. Liker shares his insights into the foundational principles at work in the Toyota culture. He explains how the Toyota Production System evolved as a new paradigm of manufacturing excellence, transforming businesses across industries. You'll learn how Toyota fosters employee involvement at all levels, discover the difference between traditional process improvement and Toyota's Lean improvement, and learn why companies often think they are Lean--but aren't.
The fourteen management principles of the Toyota Way create the ideal environment for implementing Lean techniques and tools. Dr. Liker explains each key principle with detailed, examples from Toyota and other Lean companies on how to:
- Foster an atmosphere of continuous improvement and learning
- Create continuous process "flow" to unearth problems
- Satisfy customers (and eliminate waste at the same time)
- Grow your leaders rather than purchase them
- Get quality right the first time
- Grow together with your suppliers and partners for mutual benefit
- How to double or triple the speed of any business process
- How to build quality into workplace systems
- How to eliminate the huge costs of hidden waste
- How to turn every employee into a quality control inspector
- How to dramatically improve your products and services!
The Toyota Way, explain's Toyota's unique approach to Lean--the 14 management principles and philosophy that drive Toyota's quality and efficiency-obsessed culture. You'll gain valuable insights that can be applied to any organization and any business process, whether in services or manufacturing. Professor Jeffrey Liker has been studying Toyota for twenty years, and was given unprecedented access to Toyota executives, employees and factories, both in Japan and the United States, for this landmark work. The book is full of examples of the 14 fundamental principles at work in the Toyota culture, and how these principles create a culture of continuous learning and improvement. You'll discover how the right combination of long-term philosophy, process, people, and problem solving can transform your organization into a Lean, learning enterprise--the Toyota Way.
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Top customer reviews
I would like to see more of the thinking and doing in comparison to other manufacturing systems (not just bashing other manufacturers for superficial application of the principles). But this book never pretended to be anything but the Toyota way, so no points lost there. Highly recommended!
I had a 2007 Toyota Camry and I doubt I would ever buy another one. It never got the gas mileage I was promised (oh yeah that was by a car lot) plus it wore out way too quickly. However, my review is on Dr Liker's book and not Toyota itself.
He clearly showed a passion for a company who on some level was committed to quality at some point. That is what you want to learn from, not from what Toyota may or may not have devolved too.
One piece flow: You can and better implement that in any business.
Reducing waste: You can and better implement that in any business.
Employee involvement: You can and better implement that in any business.
Leveling workflow: You can and better implement that in any business.
Make Mistakes: You can and better implement that in any business (or you aren't trying hard enough).
Continuous Improvement: You can and better implement that in any business (another reviewer said that its better to change lots of things, and the two are not mutually exclusive - the book says something like "queue where you have to, but otherwise get rid of queues" which would apply to changes also).
Standardized processes: You can and better implement that in any business. (This is why you go to eat at mom and pop restaurants and they are great when chef mom is there, but suck when they are off for the day.)
I have learned a lot from The Toyota Way and I have implemented some of the things and they have helped our business substantially.
Great book, the criticisms of Toyota are more than warranted, but if you are imaginative, you can use the tools in this book to help your business. Maybe you won't use all of them, but if you use 1 or 2 you will have paid for the price of this book many times over.
(If Toyota wants to improve their cars, they need to buy this book and start working at the tail which is the car dealership and bring the Toyota Way to the sales process there first, then move down the line to the factory.)
Just be sure to write your name in it so that you get it back when you lend it to someone - it can get passed from person to person before you know it!