Top critical review
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My quality journey (NOT)
on July 29, 2013
Day one: Unpacking and assembly
In the grand scheme of things easy to assemble, and not bad as far as fit goes. A little light on materials
Service Call #1. Unit arrived with a broken wire to the temperature probe. Display reads, "Err". No other functions work.
Resolution: Replacement shipped two days later, arrived 4 days after that. Installed within 20 minutes.
Service call #2. Unit fails to power up after replacement of the temperature probe. After diagnosing trouble over the phone (about 1.5 hours, including work with a multimeter) a new burner unit is sent out FedEx GROUND.
Spent waiting for replacement burner and control unit.
Replacement arrives. 3 hous spent between taking the old unit out, packaging, and then installing the new burner and control unit. Traveling this weekend, so the first meal will have to wait until the following week.
Start up sequence initiated. Unit turns on normally, and takes about 10 minutes to begin to drop pellets unto the burner unit. Turn the unit to off per directions while I prep the chicken. Turn the unit back on with the power switch, and turn the temperature control to smoke. Wait 15 minutes for the temp to stabilize, and go back outside to check the grill. 415 degrees, temperature control knob spins freely, with no "click" for the temperature ranges.
Service call #3. No temperature Control
Resolution: Service will send another burner/ccntrol unit, while I wait another 7-8 days to cook my first meal.
I'll send another review when I'm done my third repair.