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Transforming the Bottom Line: Managing Performance With the Real Numbers Hardcover – October 1, 1996
All Books, All the Time
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From the Back Cover
Transforming the Bottom Line reveals how to measure the work of an organization and determine whether that work adds value to the customer. The authors focus on identifying the real numbers that give a moving picture of the company's performance by measuring quality, speed, customer service, and profitability of products and customers.
About the Author
Top customer reviews
So, what's here is a good to great source of ideas in financial aspects of general management. There's just not much on how to take action on the ideas.
(Believe me, this two-star rating is extremely generous!!!)