Although this book, Transforming Negative Reactions to Clients: from Frustration to Compassion was written for the practicing clinician, novice therapist, or supervisor therapist - anyone with a desire to improve interpersonal skills can benefit from its writings. The contributors, all experts in their fields, recount with painstaking honesty the varied emotions and frustrations they have felt during therapeutic session with difficult and noncompliant clients. They go one-step further to illustrate how they have used their frustration as an insight into their patient's pain or into their own unresolved issues. This insight helps them reframe their own feelings and thinking to turn the impasse from frustration to a compassionate stance from where they can empathize with their client's pain to create a renewed alliance that can serve as an effective catalyst for change. The case study presented at the end of each chapter illustrates the practical application of the theory relative to the therapeutic module or expertise presented.
I highly recommend this book for those in the business world with roles of responsibility, at all levels, who interact with others. The principles in this book can help improve communication and turn frustrating moments into opportunities for a compassionate understanding of others (putting yourself in their shoes) and personal growth. Kudos to the editors and writers of this worthwhile book!
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