Top critical review
Should Cost Half What Traveler's Choice Charges for the (lack of) Quality
on December 17, 2017
I bought this set a couple of years ago. I travel a decent amount for work and I use the smallest one regularly as a carry-on. It has held up quite well not having to go through baggage handling though the wheels are really loud compared to almost any other suitcase out there. Well, the wife and I recently took a few vacation trips for which we called the larger suitcases into service. That's where the real lack of quality shined through. First, the logo badge is affixed with some thin metal bent through a receiving "washer" on the inside of the suitcase, then taped on the inside. That was loosened and ripped off on the first trip. Thankfully, it came off in my presence, so I was able to reattach it, but it'll always be a problem. If and when it does get torn off by the baggage handlers, you'll be left with holes in your suitcase. Second, the plastic feet on the side are similarly terrible. These are actually attached with screws, but the screws are screwed into plastic. Guess what happens when they're handled roughly by the baggage handlers? You guessed it, they get torn off! I lost one completely and was able to save another and reattach it. Third, the zipper broke on the mesh pocket on the inside of the largest suitcase, so I'm basically left with a giant rolling piece of trash.
But wait, they have customer support, you say; surely, you can reach out to them and at least get replacement parts and make a repair, can't you? Yeah, good luck with that. I've submitted two claims that I can only guess have been delivered to the fiery shores of Abaddon because I haven't received so much as a confirmation email back from Traveler's Choice. I might be more forgiving if this wasn't a $200 set, give or take, but for the trouble I've had with these, I could have saved myself $100 and bought a cheaper set and still probably had them hold up better than these.