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Treat Me Like a Customer: Using Lessons from Work to Succeed in Life Hardcover – December 26, 2009

4.3 out of 5 stars 31 customer reviews

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Editorial Reviews

Review

'Recently, I vowed to be more intentional, particularly with respect to my relationships and interactions with family. Louis's message in this book might serve as an epiphany for others to reach a similar conclusion.' -- John Ingram, chairman, Ingram Industries Inc. <br><br>

From the Back Cover

Be As Successful at Home As You Are at Work So many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers. Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance. You will learn: * How to balance the demands of work and home * What your loved ones really want * How to regain trust and build integrity * Why a good fight isn't the end of the world * How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work. --This text refers to an out of print or unavailable edition of this title.
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Product Details

  • Hardcover: 224 pages
  • Publisher: Zondervan (December 26, 2009)
  • Language: English
  • ISBN-10: 0310320291
  • ISBN-13: 978-0310320296
  • Product Dimensions: 5.6 x 0.8 x 8.2 inches
  • Shipping Weight: 11.2 ounces
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (31 customer reviews)
  • Amazon Best Sellers Rank: #1,370,476 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By Alfonzo Alexander on December 24, 2009
Format: Hardcover
This books is a "splash of cold water in the face" for any driven, business professional. It says WAKE UP before you lose out!

I highly recommend it to any business person, family member of a business person, or friend of a business person (This list probably covers most anyone reading this review). The book does a great job tying together key elements around family and balance with career success. Many of these elements one may have considered, seen, and/or discussed with loved ones at varying times. However, the author has brought all these key elements together in one easy, fun read. He also challenges readers to be as successful at home as they are in their careers.

Looking at our families as we would our most important customers should be common sense and second nature to us. Instead, for most of us it is a foreign concept. I encourage everyone to read this book and follow the suggestions that apply to your life. It will make a significantly positive impact on you. It already has for me!
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Format: Hardcover Vine Customer Review of Free Product ( What's this? )
Remember the old saying "don't take your work home with you?", well how about "treat your family like you would your customers". Honestly, for some businesses, I'm not sure how that one would work out! In this book the author takes us down a path of trying to show us how many of our family relations and problems can be solved if we just applied some of the tried and true principles from the workplace at home. Unfortunately, even though he has a lot of good ideas, I found that often times the book was really skipping over the real problems we face at home nowadays (stress of two parents working, job worries, housing affordability, etc) and really just skimming the more easy problems at home. Overall, I really wasn't that impressed with the book and although it was an OK read I certainly wouldn't be running out and recommending it be bought as a gift for anyone else.
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Format: Hardcover Vine Customer Review of Free Product ( What's this? )
If someone asks you what the most important thing is in your life most people will answer family, friends, etc. However, most people place work above all because of the desire for success. What is success without family and friends? It's an empty shell.

The author of this book reminds us of what is really important. In doing so, he also presents various tests to see how you stack up and suggestions on how to bridge the gap between your perceived priorities and your actual priorities.

I noticed that some of the other reviews also mentioned that the author refers to Christianity throughout the book. I had no problem with the religious component, but I felt that someone from another faith may be put off by the perspective. I don't believe this perspective added much to the overall message and my recommendation would be to remove it from future editions to broaden the target audience.

Overall the advice presented here is not groundbreaking, but sometimes you need a book like this to put it all in perspective. I found this book to be very similar to what you might expect to have covered in a motivational seminar about work/life balance. Although at this price it's a much cheaper alternative.

It's a quick read at just over 200 pages and I would recommend this to anyone whose work/life balance may need some restructuring.

********* I received this product for free as part of the Amazon.com Vine program. Nonetheless, I review the product in the same manner as I would if I had purchased it myself. *********
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Format: Kindle Edition Verified Purchase
The author takes the skills he uses in business and shows you how to apply them to marriage. Overall, it's a great idea.

It's easy to take your wife and children for granted, which you'd never think of doing to a customer. So the author advises to treat your family like you would a customer.

He explores the application of business plans, SWOT analyses, branding, integrity, and communication to family life. All in all, a great idea.

The book gets a little wordy at parts. How many times do you need to write "turn your cell phone off around your wife"? And the last couple chapters read like the author was trying to fill up pages with repetition and stories. But overall, it's a good book and I recommend it.
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Format: Hardcover Vine Customer Review of Free Product ( What's this? )
The overriding message of this book - make your family the number one thing in your life - is more important than any of the particular advice offered by author Louis Upkins. Upkins, a devout Christian, shares with his intended male audience advice on how to treat your wife and family the way you would treat customers at work - with interest, importance, going the extra mile, etc. His premise is that we know how to do the things to succeed in business and all we need to do to improve our homelife is to apply business principles and techniques to our home - treat your family like your customers, hold strategic planning sessions, celebrate successes, etc. I think the attitude is more important than the techniques, although for some readers specific techniques may be what is needed to correct priorities. My problem with some of the instruction is that family life does not lend itself to the same rigors and strucuture as business life does, and for many men, coming home is a relief from the rigid, ultra-planned routine from the work place; to bring home this style of living may be a bit of a downer, to say the least. Also, if one follows Upkins' advice too strictly, I think it could lead to the stifling, and possibly rebellion of those stifled, by business techniques like mission statements and the like. Family life is more organic and spontaneous and needs to leave room for individual expression, development and creativity; we do not need a domestic version of the organization man. Nevertheless, I think the book is worth reading for the overall message and the motivation that can come from putting your family at the top of your priorities.
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