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Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second edition Paperback – Bargain Price, January 1, 2006

4.7 out of 5 stars 41 customer reviews

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Editorial Reviews

Amazon.com Review

Dennis and Michelle Reina, principals in an organization-development firm, believe more productive and rewarding work environments will emerge if relationships that define them are truly built on trust. The problem they see is years of "downsizing, restructuring, and reengineering or of upsizing, mergers, and growth" that frequently result in minor misreadings of intention along with major breaches of promise--followed all too often by seriously diminished employee performance. The solution they propose in Trust & Betrayal in the Workplace is that leaders must develop a full understanding of the complex dynamics involved, and commit to practices that support building trust with employees. The book addresses the aspects of betrayal and trust, the bulk of it focused on "transactional trust" (which they define as "managing expectations, establishing boundaries, delegating appropriately, encouraging mutually serving intentions, keeping agreements, and being congruent in our behavior") and ways to build it among teams and groups as well as entire organizations. The authors conclude with a section on "transformational trust," the ultimate stage attained when trust within these levels "reaches a critical point and increases exponentially, becoming self-generating and synergistic." This is smart food for thought, supported by tools and techniques that can put it into practice. --Howard Rothman --This text refers to an out of print or unavailable edition of this title.


Thank you for the roadmap to a place called TRUST. May we never lose our way. -- Sissy Franks, Vice President, Health Care Education Association, and Director, Outpatient Center & Education

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Product Details

  • Paperback: 247 pages
  • Publisher: Berrett-Koehler Publishers; 2nd Revised edition (January 1, 2006)
  • Language: English
  • ISBN-10: 1576753778
  • ASIN: B005HKL2VO
  • Product Dimensions: 6.3 x 0.8 x 9.1 inches
  • Shipping Weight: 13.6 ounces
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (41 customer reviews)
  • Amazon Best Sellers Rank: #4,429,611 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover
Trust and Betrayal in the Workplace by Dennis & Michelle Reina This book tackles one of the most pervasive and intractable dynamics which degrade the quality of work relationships and job satisfaction. The contribution that this book makes is to provide models for analyzing how trust is undermined which then suggests ways that it might be restored. It's not helpful to just say "I don't trust him." Using the Reina's model of contractual trust, communication trust and competence trust, you would describe that breakdown more precisely. "I don't trust his behavior - it's too inconsistent" or "I don't trust that I'll get the information I need from him" or "I don't trust that he'll be able to get this job done." With the problem better articulated, it becomes possible to address it and a choice can then be made about whether to do so. The Reina's have made the subjects of Trust and Betrayal the core of their life's work to date and it shows in such simple and profound insights as "Betrayal is an experience determined by the betrayed." This is what organization executives so often miss and which saddles them with disgruntled work forces. The Reina's go on to draw distinctions between intentional and unintentional, and major and minor betrayal. This gives executives a way to understand the dynamic without ladening them or their employees with guilt or defensiveness. The book is full of exercises one can use to gain competence in building trust or repairing trust that has been damaged. It takes a real adult to take responsibility for building and repairing trust rather than just writing off others as being untrustworthy. The Reina's challenge us to be adults.
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Format: Hardcover
In their Preface, the Reinas explain: "This book is about trust: the power when it exists, the problems when it doesn't, and the pain when it is betrayed. Our purpose in writing this book is to help people at all levels of the organization to create, support, and rebuild trust in themselves and within their organizations." Here is how their book is organized:
Part I Understanding Trust and Betrayal
Part II Transactional Trust (Three Types)
Part III Transformative Trust
The material consists of sharply-focused analysis, mini-case studies anchored in real-world experiences, a series of checklists, and then at the conclusion of each chapter a summary of key points followed by "Ideas in Action." Together, this combination of analysis and information helps to explain HOW to establish and then sustain trust throughout any organization. The authors also offer some practical advice on how to recover from betrayal, once experienced: Observe and acknowledge what has happened, allow your feelings to surface, get support, reframe the experience, forgive yourself and others, and finally let go and move on. Most of us have experienced betrayal in personal relationships and many of us have also experienced organizational betrayal. It can indeed be painful.
The authors assert that first you must trust yourself; if you don't, you probably cannot or will not trust another person. Next, give trust to others inorder to obtain it. Trust another's character. Years ago, Stan Smith lost a major tennis title to Arthur Ashe after a call against Smith which enraged the crowd. Later, Smith agreed that losing the point was the turning point in the match. He then added, "But if Arthur said my shot was out, that's good enough for me."
Trust another's competence.
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Format: Hardcover
My boss gave me a copy of this book. Initially, I thought "something to read on the train". What I quickly realized was that this was probably the most straightforward book I've read. It is logical, honest and simple in plan. I find myself using this as a reference guide rather than reading beginning to end. I enjoy going to the sections that I have a particular interest in. It's a comfort book, a reminder to do the things that make us all feel better at the end of the day.
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Format: Paperback Verified Purchase
When your computer starts to act up—performance is sluggish, programs crash, or worse—the cause is often the operating system. Cleaning up the operating system can usually get your world back on track.

In every relationship of your life, trust is the operating system. When trust is fragile, the relationship just doesn’t “work.” And when a relationship is not working, nothing else seems to go right. I could list the symptoms, but you likely know exactly what I’m talking about.

Trust and Betrayal in the Workplace by Dr. Dennis Reina and Dr. Michelle Reina is a no-nonsense guide to keeping your “trust operating system” fine-tuned and working at full capacity.

In forty plus years of consulting work, I’ve noticed that many people mistakenly regard trust as a given. Worse yet, they often regard trust as something that comes with a title or position. They’re wrong on both counts. Trust must be earned. Over and over and over.

Trust and Betrayal in the Workplace shows the way. It begins with the hard reality that “trust begins with you.” Every single behavior contributes to an individual’s personal “brand”—his or her reputation for character, competence, capability, reliability and every other characteristic that has a trust component. The most trustworthy people are those who mindfully behave in authentic ways that build layer upon layer of trust.

Unfortunately, it’s not uncommon for even the most honest person to inadvertently behave in a way that damages trust, to do something that comes across—innocent or not—as a betrayal.

The Reinas’ book provides a step-by-step guide to building trust, maintaining trust, and restoring trust if it’s damaged. Their case studies and examples breathe life into their counsel.
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