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The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line Hardcover – January 1, 2011

4.9 out of 5 stars 135 customer reviews

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Editorial Reviews

Review

“In all my years of coaching, I learned that leadership starts with trust. David Horsager has a winning formula in this book.” (Lou Holtz ESPN analyst and legendary coach)

“The Pillars of Trust that Horsager outlines in this book were integral in helping our organization lay a foundation for a culture change.” (Lisa Stokes President, Executive Women International)

“Read The Trust Edge and get some great strategies for building trust with the important people in your life.” (Ken Blanchard coauthor of The One Minute Manager® and Great Leaders Grow)

“Trust is the most important fundamental between leaders and among people. This book shows you exactly how to build the 8 Pillars of Trust and how to apply them for maximum effectiveness.” (Dr. Nido Qubein Chairman, Great Harvest Bread Co. and President, High Point University)

“I wholeheartedly support the lessons that David outlines in The Trust Edge.” (Mike Tattersfield President and CEO, Caribou Coffee Company)

“David Horsager offers brilliant advice for today’s leaders.” (Harvey Mackay author of the #1 New York Times bestseller Swim With The Sharks Without Being Eaten Alive)

“Incredibly vital message for today!” (Zig Ziglar author, motivational teacher) --This text refers to an out of print or unavailable edition of this title.

Review

"Few things are more important in life than earning the trust of others. The Trust Edge gives practical, proven ways to build trustworthiness and solid relationships. Incredibly vital message for today!" Zig Ziglar, author, motivational teacher

"Trust is the most important fundamental between leaders and among people. It is the cornerstone for building lasting relationships and growing successful business enterprises. This book shows you exactly how to build the 8 Pillars of Trust and how to apply them for maximum effectiveness." -Dr. Nido Qubein, Chairman, Great Harvest Bread Co. and President, High Point University

"Gripping and insightful! Anyone wanting to take his or her leadership to the next level must read this book! It will become THE AUTHORITIVE GUIDE on building Trust!" -Alex Lopes, CEO, Progora

"A breach of confidence in the aviation industry can have a catastrophic outcome. Horsager's book provides practical application of critical trust principles in a manner that will enhance the business relationships and bottom line in any industry." -Steve Wareham, Airport Director, Minneapolis-St. Paul International Airport

"This book is great for the soul-- not to mention business. Horsager's 8 Pillars of Trust supply the nourishment we need to be successful in life and business. It's a book to read and reread to keep us fortified." -Carol Odell, CEO, Better Business Bureau—Southern Colorado

"David is right on the money. Trust is the lubricant of high-performing working relationships. The Trust Edge provides a comprehensive behavioral blueprint to integrate the 8 essential Pillars of Trust into your organization. This is a must read book for organizational leaders and their supervisors." -Larry Cole, Ph.D., CEO, TeamMax®, and author of People-$mart Leaders

"David Horsager's book, The Trust Edge, is a powerful resource for leaders. As I read it, I kept thinking: ‘We need to do this! This would make us more effective!’ This well-written, well-conceived, well-documented book demonstrates the importance of trust. Horsager's practical tips and illustrations will help any organization increase its effectiveness if it is willing to build on the foundational pillars he describes. The Trust Edge will pay dividends for smart companies!" -Jay Barnes, President, Bethel University

"I wholeheartedly support the lessons that David outlines in The Trust Edge. I am a big believer in authenticity. The more people get to know and see the real person, the more likely they are to extend their trust." -Mike Tattersfield, President and CEO, Caribou Coffee Company

"At a time when our confidence in political, economical, and social institutions is at its lowest level in recent history, David Horsager shows us the path to rebuilding both trust and success." -Matt Kinne, Administrator Walker Methodist Health Center

"Horsager hits the mark in delivering his important message about the critical nature of trust in all relationships-- whether between family, friends, business associates, or governments. Especially in these uncertain times we live in, David's insights should be embraced by everyone." -Jim Hamilton, Director, National League of Cities, Risk Information Sharing Consortium

"The Trust Edge is not a quick fix, but an investment-- a legacy of wisdom. It should be leather bound for life's journey. David has tapped into a rich reservoir of personal experiences as a master educator, parent, and husband." -Jeff Edson, CFO, Lyle Signs

"David has nailed the trust issue. His book shines a bright light on the impact trust has on every aspect of our lives. We can all gain valuable insight from The Trust Edge." -Bill Schult, CEO, Maximum Potential

"Based on research but written for practical use by real-life leaders, The Trust Edge takes a fresh look at the foundation of genuine success-- TRUST. At Kemps, we believe that building trust creates a sustainable competitive advantage." -Jim Green, President and CEO, Kemps

"David Horsager shows you the process to develop and build trust in any situation. If you don't have trust, you have nothing. In spite of what some people say, making your way in the world is all about trust." -Thomas J. Winninger, Chairman, Winninger Companies and Ascendancy Research

"The Trust Edge is full of insight into not only why the right things remain fundamental, but also how to go about them in daily life and in business. Trust must be earned and habits must be formed. Anyone with an interest in improving their personal relationships will not be able to put this book down. They will also find an amazingly quick impact in their business life. They will be changed and people will notice." -Steven Grandchamp, President and CEO, OpenLogic

"The Trust Edge, clearly lays out the 8 Pillars of Trust that are foundational for the starting point of all working relationships." -Dr. Dennis S. Reina, Ph.D., Co-Author, Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization

"When we are intentional about striving to conduct ourselves in a manner that makes us worthy of trust, the natural 'by-product' is that people will want to associate with us and do business with us. David Horsager's book will give you the tools needed to live such a life." -Bill Forbes, General Manager, A1 Automotive Services

"The Trust Edge has valuable lessons, not only for business professionals, but also for individuals looking for guidance in their own personal development. Trust, that's what it's all about!" -Larry N. Swenson, President, Noel International

"Any enterprise seeking to improve its financial and operational performance will benefit from the principles in Horsager's work on trust. The Trust Edge is a principle-centered yet practical approach to sustained individual and organizational success." -Ken Morris, JD, former VP, Boston Scientific, current President, Apercu Group

"David Horsager is on target-- leadership begins from within and fundamentally depends on trust. If you aspire to leadership, park your ego at the door, cultivate a quiet mind, and study the road ahead. Trust and humility are fundamental." -Dr. Massoud Amin, Distinguished Professor and Director, Technological Leadership Institute, University of Minnesota

"David Horsager takes a broad look at trust as a business success measure and offers practical suggestions that will resonate with people across all industries." -Philomena Morrissey Satre, VP Wells Fargo, Diversity & Inclusion

"WOW, The Trust Edge is based on the #1 principle that I use when I go in to turn around a company! There is nothing more important TRUST. When established in the proper framework, it becomes the path for increased profits, productivity, morale, output, and most importantly, customer and employee retention. I love the book. You have placed in print the very essence of my leadership success-- THANK YOU!" -Ronald E Lentz, CEO, WLG, USA group, and CEO, World Commerce Services

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Product Details

  • Hardcover: 315 pages
  • Publisher: Summerside Press; Reprint edition (January 1, 2011)
  • Language: English
  • ISBN-10: 1609361334
  • ISBN-13: 978-1609361334
  • Product Dimensions: 8.6 x 5.7 x 1 inches
  • Shipping Weight: 2.5 pounds
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (135 customer reviews)
  • Amazon Best Sellers Rank: #191,021 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover
"The Trust Edge - How Top Leaders Gain Faster Results, Deeper Relationships and a Stronger Bottom Line" I love the way the full titles of books these days describe the book. "Trust, not money, is the currency of business and life".

The gist of the message is leaders need trust and there is a lack of trust in the world today. Horsager cites numerous examples of low trust and explains the damage that causes. He also describes the value of having high trust. He goes on to explain how to gain trust.

I know that with trust, leaders can do great things and with low trust, nothing happens.

He talks about the 8 pillars of Trust. One I particularly liked was 3 - Character - People notice those who do what is right over what is easy.

There are sections in the book that echo those found in most self help books (like my Time Management book). It even has a section on time management and how to handle email more efficiently. He includes what he calls magnetic traits with corresponding repellant traits. Things like Grateful vs Thankless, Good Listener vs Talker, Optimistic vs Pessimistic, Honest/real vs Exaggerating. I can identify with each trait. I do not see them as black and white, rather they are all on a continuum.

I loved the many quotes throughout. Gives me many more to tweet. There was even another quote for me about habits by Charles Noble "First we make our habits, then our habits make us.

The book is well researched with 13 pages of footnotes.

Good read. I recommend it.
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Format: Hardcover
When I first read this book I thought it was the next best thing to Jim Collin's "Good to Great". We used this book for a monthy team-building chapter by chapter lunch discussion among the lead operations staff that run the Minneapolis-St. Paul International Airport and found it insightful and applicable to our day to day relationships with each other, our staff, our tenants and customers. Good to see this book get even more exposure and distribution with Simon and Schuster as publishers! Steve Wareham, Director of MSP Operations
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Format: Hardcover
Dave does an excellent job of sifting through the sales psycho babble and gets to the heart of the matter - If someone trusts you or what you are doing as "whole" or with "purpose" you will be successful in translating your message to them.

Read it, and be enriched!

Stieg Strand
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Format: Hardcover
I have loved reading this book. If you are interested in becoming trusted not only at work, but in every context and relationship in my life, this would be the book to pick up! Horsager puts to words the very heartbeat of business and relationships with a foundation of trust. With clear and relevant examples the Trust Edge has helped me develop as a professional and a friend.
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Format: Hardcover Verified Purchase
It's not always easy to get my mind around words like trust, leadership, success, etc...

The Trust Edge presents 8 pillars of trust with examples and ways to implement - great language for a team or company to use together. Planning to buy books for my staff.
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Format: Hardcover Verified Purchase
Horsager is right on target! This is one of the best Business books I have read recently. Simple concept; but it takes time, commitment & consistency. Turn your ship around - it will make a huge difference in growing your business & retaining employees. Customers are
fickle - they'll go anywhere - but if you gain their trust, they'll come back every time. I totally believe David's concept & 'trust' it will be a huge
factor in developing my business.
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Format: Hardcover
A fresh perspective on the impact of trust in a company and in our everyday relationships, this book is a wake-up-call when I needed it most.

Dave Horsager makes so many meaningful points in this book, you won't be able to highlight or write them down fast enough. I've read dozens of books on leadership over the years, and few stand out as unique as his. From the beautiful design of the book and pages in the book, to the thought-provoking trust lessons shared throughout the book, it's an original.

His eight pillars of trust (clarity, compassion, character, competency, commitment, connection, contribution and consistency) are what we are now aiming to embed in the culture of my company. He argues that trust is "not a soft skill" and how having a trust strategy in your organization, embracing the principles of the eight pillars, can strengthen your brand and grow your business.

At the end of each chapter Daves outlines and asks you trust-based questions to embody the principles taught, so you can carry them out and take action in your organization and everyday life.

A must-read for business leaders, entrepreneurs and parents. Where doesn't trust matter in our lives?
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Format: Hardcover
It doesn't matter if you work at a mega-corporation or from home, The Trust Edge will affect how you do business - and live your life. It's a must read for anyone who is serious about seeing results and getting the most out of themselves.
**President - World of Travel
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