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The Trusted Advisor Paperback – October 9, 2001

4.5 out of 5 stars 323 ratings

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Editorial Reviews

Review

Carl Stern CEO, Boston Consulting Group An invaluable road map to all those who seek to develop truly special relationships with their clients.

Tom Peters author of The Professional Service 50 This is a brilliant -- and practical -- book. In our "world gone mad," trust is, paradoxically, more important than ever.

William F. Stasior senior chairman and former CEO, Booz-Allen & Hamilton This book is engaging, enjoyable, and absolutely on target. It is packed with truth. The Trusted Advisor will guide success not just in the advisory professions but in leadership and life as well.

Professor Charles Fombrun Leonard N. Stern School of Business, New York University The Trusted Advisor gets to the heart and soul of the advice business. This path-breaking book is a must-read.

About the Author

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

Charles H. Green is an executive educator and business strategy consultant to the professional services industry. Charlie has taught in executive education programs for the Kellogg Graduate School of Management at Northwestern University, and for Columbia University Graduate School of Business, as well as independently through his firm, Trusted Advisor Associates. His current work centers on the nature of trust-based relationships within organizations, and on the management of professional service firms. Green is a graduate of Columbia and  Harvard Business School. He spent the first twenty years of his career with The MAC Group and its successor, Gemini Consulting, where his roles included strategy consulting (in Europe and the United States), VP Strategic Planning, and a variety of other firm leadership roles. He is the author of numerous papers, with articles published in the Harvard Business Review and Management Horizons. He is president of Trusted Advisor Associates, which he founded with Rob Galford. He resides in Morristown, New Jersey.

Robert M. Galford is currently a Managing Partner of the Center for Executive Development in Cambridge, Massachusetts, and was formerly the executive vice president and chief people officer of Digitas, Inc., a leading Internet professional services firm with over 1,400 employees. He taught for many years on executive programs at the Columbia Graduate School of Business and the Kellogg Graduate School of Management at Northwestern University, in addition to consulting to professional services firms, technology companies, and financial institutions. Rob has lived and worked in both Western Europe and North America as a vice president of The MAC Group and its successor firm, Gemini Consulting. He has practiced law with the international firm of Curtis, Mallet-Prevost, Colt & Mosle in New York and Washington, and has also worked in investment management for Citicorp. Rob's writing and commentaries on management have been published in the Boston Globe and he is a three-time contributor to the Harvard Business Review. He currently sits on the boards of directors of Forrester Research, Inc., and Access Data Corporation. He also hosts the business video Talk About Change! with the popular cartoon character Dilbert.
 

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A. Nagy
5.0 out of 5 stars Excellent Book
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4.0 out of 5 stars Practical as well as insightful
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5.0 out of 5 stars The Trusted advisor
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Jac Hollingsworth
5.0 out of 5 stars Great read and will use a reference point
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5.0 out of 5 stars A must have..,
Reviewed in the United Kingdom on October 23, 2016
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Louise Hedges
5.0 out of 5 stars Must have consultancy skills book
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3.0 out of 5 stars Three Stars
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Graham R. Hill
5.0 out of 5 stars Good stuff
Reviewed in the United Kingdom on January 14, 2008
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K. Moss
4.0 out of 5 stars Maister's the Man!
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5.0 out of 5 stars Inspirador
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Mano
4.0 out of 5 stars Actual valuable information
Reviewed in Canada on January 13, 2020
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Caufrier Frederic
4.0 out of 5 stars Trust-based business relationships - Great overview and process-model
Reviewed in the United Kingdom on August 23, 2011
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