From Library Journal
This collaboration by Maslach (Career Burnout, Free Pr., 1989), creator of the eponymous Maslach Burnout Inventory, and Leiter, a psychologist and educator, has a telling subtitle. To wit: the organization shoulders the responsibility for the individual's inability to subsist and thrive in the workplace. Although readers might challenge this premise, the authors do a credible job of examining the dichotomy between the individual and the organizational value system. They cite six reasons for burnout?work overload, powerlessness, insufficient reward, system unfairness, breakdown of community, and value systems in conflict?and recommend a process-oriented engagement to advance both the individual and the organization. Similar approaches can be found in W. Edwards Demings's well-known "Fourteen Points" and Stephen R. Covey's books (e.g., First Things First, LJ 4/1/94). Recommended for business collections.?Steven Silkunas, DCO SEPTA/FRONTIER, Conshohocken, Pa.
Copyright 1997 Reed Business Information, Inc.
"As the original researcher who first identified and described burnout, Dr. Maslach now digs to the roots of alienation and loss of community in many large organizations." (T. George Harris, editor, Spirituality & Health
"Full of important lessons for those who experience burnout and those who are in positions to prevent it from occurring...it's a road map to the design of workplaces that will restore the vitality and the promise of fulfilling work." (Wayne Cascio, professor of management, College of Business and Administration, University of Colorado at Denver)
"The proposed solutions reach well beyond simple-minded, individual stress management to the core challenge of redesigning the work environment." (David S. Sobel, director of patient education and health promotion, Kaiser Permanente Medical Care Program)
"A welcome corrective to much of the writing I see on burnout. The authors show convincingly that the causes and solutions?are to be found primarily in the organization, not the individual." (Cary Cherniss, professor of applied psychology, Rutgers University)
"RecommAnded for business collections." (Steven Silkunas, DCO SEPTA/FRONTIER, Library Journal