- Hardcover: 272 pages
- Publisher: Jossey-Bass; 1 edition (November 16, 2015)
- Language: English
- ISBN-10: 111923798X
- ISBN-13: 978-1119237983
- Product Dimensions: 5.6 x 1 x 8.2 inches
- Shipping Weight: 1 pounds (View shipping rates and policies)
- Average Customer Review: 296 customer reviews
- Amazon Best Sellers Rank: #13,218 in Books (See Top 100 in Books)
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The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery Hardcover – November 16, 2015
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Lencioni, a consultant, speaker and bestselling author ("The Five Dysfunctions of a Team"), pinpoints the reasons behind and ways around what many consider a constant of the human condition: job dissatisfaction. According to Lencioni, job-fueled misery can ultimately seep into all aspects of life, leading to drug and alcohol abuse, violence and other problems, making this examination of job misery dynamics a worthy pursuit. Through the "simple" tale of a retired CEO-turned-pizzeria manager, Lencioni reveals the three corners of the employee unhappiness pyramid--immeasurability, anonymity and irrelevance--and how they contribute to dissatisfaction in all jobs and at all levels (including famously unfulfilled celebrities and athletes). The main culprit is the distancing of people from each other (anonymity), which means less exposure to the impact their work has (immeasurability), and thus a diminished sense of their own utility (irrelevance). While his major points could have been communicated more efficiently in a straightforward self-help fashion, his fictional case study proves an involving vessel for his model and strategies (applicable to managers and lower-level staff alike), and an appendix-like final chapter provides a helpfully stripped-down version. "(Aug.)" (Publishers "Weekly Annex" (Online), July 30, 2007)
"Lencioni knows how to spin a good yarn and he weaves in plenty of advice...this book is essential reading." ("British Airways Business Life," October 2007)
..".well-written fable...a must-read" ("Accounting Technician," October 2007)
..".filled with actionable advice...A must-read for managers and employees alike seeking to get the most out of their jobs." ("Securities & Investment Review," November 2007)
..".written in such a way that you'll find yourself wanting to know what happens to the characters" ("Personnel Today," March 2008)
""As with all lencioni's books, this one is filled with actionable advice you can put into effect immediately."" (PublicNet, September 24, 2008)
From the Inside Flap
THE TRUTH ABOUT EMPLOYEE ENGAGEMENT
When his employees were all seated, the new manager began. Deciding not to be clever or subtle, Brian got right to the point. "Show of hands. How many of you like your jobs?"
People just looked at one another as though Brian had asked the question in Russian.
"Okay, let me be clearer," he smiled. "How many people here get excited about coming to work? How many of you are in a good mood when you're driving here every day?"
Brian might as well have asked them if they liked being beaten with a stick. No one raised their hand. A few of them actually laughed out loud.
In this, his sixth and most anticipated fable, New York Times best-selling author Patrick Lencioni takes on his most universal and human topic to date: misery at work. In doing so, Lencioni presents a revolutionary yet simple model for making any job more rewarding and fulfilling.
Lencioni tells the unforgettable story of Brian Bailey, an abruptly retired executive searching for meaning in his career and his life. Through a series of twists and turns that take him from the executive suite of a well-respected company to the ski slopes of Lake Tahoe to the drive-thru window of a fast-food restaurant, Brian discovers the three universal causes of anguish and frustration at work, and the keys to overcoming them. Whether he's trying to convince an investment banker that job satisfaction matters, or motivating a pizza delivery driver to be friendlier to customers, Brian is forced to confront aspects of himself, and others, that make job misery a painful reality in so many organizations.
Whether you're an executive looking to establish a cultural competitive advantage, a manager trying to engage and motivate your people, or an employee searching for fulfillment in your work, The Truth About Employee Engagement will provide you with immediate reliefand hope.
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'The Three Signs of a Miserable Job' is a leadership fable. The main character of the story is Brian Bailey, CEO of JMJ Fitness Machines. Brian loves his work at JMJ and his world suddenly changes when JMJ is sold. Now Brian must make a new life for himself in retirement. While Brian tries his best to enjoy retirement, there is something nagging at him. He wonders if the culture he created at JMJ was a fluke or something he could do again. Much to the surprise of his family and friends, he buys into a local pizza joint (Gene & Joe's) and takes on the role of assistant manager.
Brian spent a lot of time thinking through what it was that created the culture at JMJ and narrowed it down to the following:
*"People cannot be fulfilled in their work if they are not known." (anonymity)
*"Everyone needs to know that their job matters, to someone. Anyone." (irrelevance)
*"Employees need to be able to gauge their progress and level of contribution for themselves." (immeasurement)
Much of the story chronicles the ups and downs as Brian puts his plan into action at Gene & Joe's. Once Brian has things moving along at a good pace at the restaurant, he excitedly finds himself thrust back into the C-suite as the new CEO of Desert Mountain Sports. Now Brian has the opportunity to take what he put into action at Gene & Joe's and apply it on a much larger scale. The story makes for a fast and enjoyable read, so I'll end there with the spoilers.
I highly recommend this and every other leadership fable written by Patrick Lencioni. As leaders, we need to always be ready to learn and grow, so we can be better equipped to help our employees to find fulfillment, relevance, and success in the place that they spend nearly half of their waking hours Monday through Friday. 'The Three Signs of a Miserable Job' offers a reasonable framework to make that happen.
When workers feel anonymous, especially to the boss, they tend not to care about their work. They just want to get through the day and go home. It is up to the manager to take a genuine interest in each person so that this anonymity is dispelled.
When people feel irrelevant to the company, they often decide that their work doesn't matter. While they may be key to the success of the organization, they may not know that. Someone needs to tell then the role they play and how their work helps others.
While immeasurement may be a word that Lencioni has created, it is a simple concept. Workers need to be able to measure success. They need to know that they have fulfilled their goal. We have to be careful to measure things that we can control, but we all need some way of knowing that we have succeeded.
Lencioni is clear that these are simple concepts, but his insights are excellent. As usual, Lencioni takes very simple things and shows that any manager can master them with some effort. This is one more really helpful tool in leading people.