TurboTax Deluxe Federal + E-file + State 2011 [Old Version]
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- Guides you step by step to get your maximum refund
- Automatically double-checks your return for errors
- Free one-on-one expert tax advice live by phone or chat
- Includes Audit Risk Meter which helps you reduce your chance of an audit
- Includes Free Federal E-File and one download of a TurboTax State product
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TurboTax Deluxe: Guides you step-by-step to maximize your deductions
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Not only does TT not have important Federal forms available before January, it also does not have the crucial state forms available until almost the January 15 payment deadline. Now I realize that TT is not in direct control of state form creation, but it seems to me that this is their business - taxes. And they should be doing a much, much better job of communicating and coordinating with states to expedite their forms availability for people needing all (or at least a vast majority) of tax forms by the end of the tax year being addressed. Forms availability seems to be getting worse as time goes on. HELP, TT!!!!!
The software seemed to work per it's usual clarity, but when it came to processing payment and efiling the Turbo Tax IT payment servers and customer service staff crapped the bed. What seemed like such a simple problem -- resolving a glitchy payment transaction -- completely baffled the otherwise nice fellow who tried to assist me. I could tell this poor guy had zero in the way of a systematic resolution process at his behest; meaning, his training and awareness of even TT's basic software functionality was nonexistent, likely because TT's company infrastructure has been reduced to the barest, cheapest business format imaginable. Don't be fooled by the advertising, these service reps are clueless. The customer service is likely sub-contracted out to a cubicle call-center warehouse, where reps sit like penned cattle answering calls from customers per some sort of cheap labor contract with TT, not handled by TT directly mind you, but who the hell knows?
I ended up waiting 3 weeks trying every other day to efile and pay for state processing using different debit and credit cards, hoping they'd resolve the server issues in time, but to no avail. I finally purchased H&R Block's Tax software, which is strategically priced $10 cheaper at least this year, and everything worked they way TT use to. H&R is aware that TT has gotten greedy and complacent, so they've positioned themselves accordingly.
I stopped paying $100+ for tax preparation years ago when TT first came out, and I was perfectly happy and loyal. I've always disliked H&R because they've been plagued by scandal and class action lawsuits in the past. I know zilch about the other knock-off self-prep software imitators out there, so had to take a leap in this case.
Turbo Tax execs: off with your heads and a stake through your hearts, you blood-sucking vampires!
Their UI for handling stock transactions has also improved greatly in the "deluxe" version, although it seems their UI for directly editing the form entries has declined, favoring far more strongly the guided entry. Based on my opinion of intuit as a bunch of wankers from my c-dilla experience I assume they've deliberately degraded the direct entry UI in order to up-sell folks who might be conversant with the more common "business" or "home and business" or "premium" forms to buy those more expensive packages that provide the walkthrough for the more-than-deluxe kinds of income. Also be careful about buying additional state returns. Some states now provide direct online filing for free and you might not get anything for your money if you spring for a TT efile in those states.