While the product looks nice and it holds onto the phone well, the fact that it will only accept Apple's cables is one major pitfall. I've tried the other adapters but those only serve to change how far recessed the cable is in the event you have a thick case.
The biggest problem with this stand is the method by which they secure the phone. There's a set screw that moves the secondary backing piece into place to tighten up where the phone docks. What you'll find is that, over just a few dock/undocks, that set screw will back itself out and then the backing piece that the phone rests on will now be further than it should causing the phone to flop around and not be seated properly. From there, the dock becomes utterly worthless. Every time I go to dock my phone I have to make sure that set screw is secure so that my phone doesn't start leaning back. Additionally, any kind of twist or flex of the phone results in the device being angled off in another direction. If it were only a slight flexion I wouldn't have a problem with it but its significant enough to notice.
I had wanted this dock for a long time but its just not good. There's nothing good about this and I even bought it on sale through Amazon Warehouse. I think the flex issue has to do with the adapter not mating up to the dock 100% and that slight manufacturing difference causes this entire dock to be worthless to me.
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