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Twitter Power: How to Dominate Your Market One Tweet at a Time Hardcover – February 17, 2009
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Since 2006, forward-thinking companies like Apple, JetBlue, Whole Foods, and GM have discovered the instant benefits of leveraging social media site Twitter to reach consumers directly, build their brand, and increase their sales. Some companies have whole teams of specialists whose only job is to respond to the tweets of consumers.
In this revised and updated edition of Twitter Power, online marketing guru Joel Comm explores the latest trends in how businesses and marketers can integrate Twitter into their existing marketing strategies to build a loyal following among Twitter members, expand awareness of their product or service, and even handle negative publicity due to angry or disappointed customers.
- Updated with thirty percent new material, including all the latest business applications for Twitter
- Includes new, recent case studies of companies at the forefront of the Twitter movement
- Helps you develop your own social networking strategy to meet your specific business needs
Twitter Power is a must-have resource for any business leader who wants to keep up with the social media movement.
Twitter Tips from the Author
Driving Followers to the Mall
Look through my timeline, and you’ll see lots of different kinds of tweets. You’ll see links to my blog posts. You’ll see replies to my followers. You’ll see my opinions on politics, gaming, and social media. You’ll even see the odd quote that I’ve thrown in for fun and to spark some comments.
What you won’t see are tweets that tell people they should be buying my products. That’s not what I use Twitter for. I prefer to use it to build a brand and a community. In time, that will bring me more loyal customers and more sales overall. I can already see it happening in the number of visitors to my blog and the type of comments those visitors leave. But that doesn’t mean you can’t use Twitter to drive direct sales.
You can, but you have to follow a number of simple rules:
• Don’t do it too often. A special offer once a week is plenty. More than that, and you’ll start to look like a commercial Twitter timeline rather than a personal one. That will reduce the number of your users.
• Make the offers really special. Time-limited offers and discount coupons make followers feel that they’re being rewarded for reading your tweets. Being part of an exclusive club is a powerful motivator to keep reading.
• Keep the offers targeted. People will follow you for all sorts of reasons. They might have seen your Twitter URL on your blog. They might have seen a reply to you in someone else’s timeline. Or they could have read one of your re-tweeted messages to name just three.
They’ll stick around because they find your tweets interesting and entertaining.
With a group of followers that could be quite varied, the temptation might be to make offers for any products you can think of. If someone offers you an interesting-looking joint venture, you might want to mention it on Twitter, offer a discount code, and see if anyone bites. You could do that, and some people might bite. However, if your keep your offers closely-targeted to your specialized subject—whatever that subject might be—you’ll continue to come across as an expert, and because your trust levels on that topic will be higher, your conversion rates should be higher too.
In fact, they’ll enjoy them and they’ll see the company as having its finger on the pulse, as a firm that feels that it’s part of their community and that knows how to follow the community’s rules. Companies that are seen to view followers as nothing more than walking moneybags, though, aren’t going to pick up followers. They’re actually more likely to lose followers who were once customers.
Link directly to a sales page without making the follower feel that they’re receiving special treatment, and you create the impression that you really want to sell, not tweet.
Usually, the best way to drive followers to buying pages is to use the strategies we’ve seen already: Create entertaining tweets, and throw in occasional special offers that appear to reward followers while avoiding the appearance of a hard sale—or even that you’re marketing.
There is one exception though. A number of timelines have turned up on Twitter that take exactly the opposite approach. They’re a bit like Darren Rowse’s Twitterfeed account: They provide just one type of tweet and followers know exactly what they’re getting.
In this case, they’re getting nothing but special offers. Once in a while, MomsWhoSave (@momswhosave) will toss in a personal tweet. But it’s mostly discounts and coupon codes for its 8,375 followers.
"Arguably, one of the best tomes...Twitter Power is jam-packed with clever ways to start and dominate a marketplace." (Brandopia.typepad.com, March 23rd 2009) "...good comprehensive overview...Comm is at his best when discussing how to use Twitter as a marketing, PR or promotional tool." (B2B Marketing, July 2009)
Top customer reviews
There are two weaknesses that stand out to me while reading the book. I consider myself to be fairly well versed in the aspects of Twitter and I found at some times, while the ease of reading is strength, thinking that the book needs to pick up. Show me some insight on how to gain followers, make money, promote etc. Then at other times some of the things he was explaining with third party apps was completely over my head. I feel that the organization could have been slightly better, by that I mean some of the third party examples used in the meat of the text should have been placed in the third party chapter.
Overall I would certainly recommend this book for anyone wanting to learn how to promote themselves, or brand through The Power of Twitter.
I found myself agreeing with everything in this book and also learning a few things I did not know.
This book is mainly geared to people that want to use twitter to promote themselves or their business but also strongly recommends bringing your own personal touch to twitter. Even a business account should have a real person behind it that people can relate to. The author gives great examples of both successful and unsuccessful accounts ran for businesses.
Joel Comm is adamant about telling readers how twitter gives anyone a voice to potentially millions of people online and that twitter's true power comes through when connected to other social media sites like a blog, facebook, or youtube, etc. I completely agree.
If you are interested in monetizing twitter the author advises the formula is Know me. Like me. Trust me. Pay me. Just like in the real world of sales. Twitter is not a get rich quick scheme and people that launch into sales with no relationship will fail quickly.
Twitter users will not find instant success in the short term. Twitter is about building relationships, building trust, and building a brand. It is about creating value for your followers. It is a long term commitment to success.
Your goal on twitter if you want a lot of followers and to be successful is to create consistent tweets that are entertaining, interesting, and fun. (I would also add informative.)
Great book that I think anyone can get several great tips from to learn how to be more successful on twitter.
According to Comm, "Twitter is the water cooler of the 21st Century, a gathering place for bite-sized pieces of information on the fly." You can build relationships very easily and use it to brand and grow a business."
For those not yet using Twitter, it is a site where people write messages that are no longer than 140 characters in length. These messages, or "tweets," can range from what somebody had for breakfast to their thoughts on a book they just read to advice on a variety of topics. Often these tweets contain links to blogs and websites with more in-depth information or interesting videos.
Although Twitter flew out of the nest as a place for people to socialize, it has become a powerful tool for branding and building businesses.
Many large companies such as Comcast and Zappos use Twitter to keep in touch with customers.
This book covers everything you need to know from setting up your account, how to write your bio for maximum effectiveness, how to build a following, the most popular kinds of tweets, Twitter applications, how to use Twitter for customer service, and much more.
I highly recommend this book.
Danek S. Kaus, author of You Can Be Famous: Insider Secrets to Getting Free Publicity and co-author of Power Persuasion: Using Hypnotic Influence to Win In Life, Love And Business