Top critical review
5 people found this helpful
BAD Modem, DON'T use. Affected by security vulnerabilities and puts you at risk. No support from Vendor either.
on December 12, 2016
I liked this modem at first and it worked well with my CenturyLink DSL service most of the time. Every now and then, I would have to reboot the modem. You get what you pay for and this was a cheap modem, so I accepted the inconvenience and just went on. Now the issues start. In the last month the modem has been locking up multiple times a day. I tried resetting it to factory defaults, but this only improved the situation for a short time period. Next, I got an email from CenturyLink stating I had "Virus Infected Bot Traffic" coming from my network and that they may take further action and suspend my service if not resolved. So, I checked all my computers and iOS device and no issues were found. Turns out the problem is the DSL modem itself. [...] . This Upvel modem and many others that are listed on the affected device list found in the previous link.
So, I tried contacting Upvel support. First when you search for Upvel online, google indicates this site may be hacked (not a good sign). If you try and visit this site, you get multiple pop ups and are redirecting to various pages including porn. Next, I tired contacting them at their support number, and just get a generic voice mail box that gives no indication that it is even for Upvel. Lastly I have sent them emails, and have received no response. Maybe they gone out of business? Not sure.
I have spent almost a week and have had no luck getting any support from Upvel or a fix for the issues this modem is experiencing. I am replacing it with this Actiontec modem. https://www.amazon.com/gp/product/B004NBZ98K/ref=od_aui_detailpages00?ie=UTF8&psc=1 . I even talked to Actiontec support and they were aware of the security vulnerability mentioned above and verified their products are not affected.