Top critical review
18 people found this helpful
Nice headset, a couple of issues
on December 9, 2011
I purchased this headset as an upgrade for the basic one that comes with the Dragon voice recognition software. This headset seems sturdier, is very comfortable, and the quality of sound is good. People told me they could hear me well on the other end of phone calls, too.
When this headset worked, it was wonderful. I have a job where I use Dragon for writing reports, and this headset worked well for that. I also left the headset on all day and used it when making phone calls with Skype.
So why only 3 stars if I love this headset? There were times that although the headset was plugged in and I had used it previously in the same work session with no issues, when all of sudden the audio would drop. I would get a phone call from a client, answer the call on Skype, and they could hear me (so the microphone was working), but I had no audio at all. When this would happen, I would no longer have audio on anything (when using, all computer sound also went through the headset), so it was not just the Skype connection. Usually all it would take to fix the issue was just to unplug it and plug it back in, but it was frustrating.
You may notice that I am writing in past tense as to my use of this product. That is because I purchased it about a year ago, and it has since stopped working all together. First, the volume control stopped working - I had to work with it a little louder than I'd like, but the volume on the headset would stay the same even with adjustments to the headset and my computer volume. Annoying, but workable. Then, it began to cut out. When I lost audio, I realized that I could hear snippets if I held up the wires connecting to the earpieces, so I'm guessing the wires had come loose or worn through.
For now, I'm back to my original Skype handset for calls, and the Dragon headset for dictating (the Dragon headset was not comfortable enough for all day wear). Would I buy this product again? Probably. I haven't found a better headset out there for the price. I did use it pretty much every day for a year, and most headsets in this price range probably wouldn't stand up to that either.