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The Ugly Truth about Managing People: 50 (Must-Get-Right) Management Challenges...And How to Really Handle Them by [Ruth King]

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Ruth King

The Ugly Truth about Managing People: 50 (Must-Get-Right) Management Challenges...And How to Really Handle Them Kindle Edition

by Ruth King (Author) Format: Kindle Edition

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The Honest Truth about Managing

Managing people is one of the toughest jobs in business. Make the right choices, and there is no limit to how you and your business can grow. Make the wrong choices, and there is sure to be trouble ahead. The problem is, no one ever tells you this up front and helps you avoid the pitfalls.

Learn from the experiences of real managers just like you, who have faced the same problems and devised smart solutions. Through stories and lessons from managers who have been there, you'll discover how to handle such situations as:

--My Direct Reports Were Fighting
--I Inherited an Employee Who Hated Me
--The President Tried to Bully Me
--I Fired a Friend
--I Didn't Know What My Bosses Wanted
--Retaining My Workers Was Tough

Know the solutions to tackle any problem.

ISBN-13

978-1402209130
Sticky notes

On Kindle Scribe
Publisher

Sourcebooks
Publication date

July 1, 2007
Language

English
File size

1021 KB
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Ruth King
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Kindle Edition
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Editorial Reviews

From the Author

I wrote this book because as an entrepreneur I felt alone most of the time. When I had management problems I didn't know who to turn to. I realized that most entrepreneurs feel this way. I wanted to tell the stories of entrepreneurs who have survived horrific management experiences so that we all could realize that we are not alone. There are people who have gone through similar, or even worse, situations than we are experiencing and thrived.

I had been in business for more than 10 years when I wrote this book. As a result of some of the entrepreneurs who willingly gave their time to help others, I changed many of the ways that I was running my businesses. They have been run better and more profitably as a result.

Thank you to all of the entrepreneurs who shared their stories in hopes that we can help other small business owners.

About the Author

Profitability Master Ruth King is a seasoned entrepreneur who writes from experience. Since 1981 she has helped thousands of business owners get and stay profitable in addition to running her own profitable companies.

Her latest business, Profitability Revolution Paradigm, is the first Internet TV Network that broadcasts ideas, news, strategies, and other information that matters to small businesses 24/7/365 on any Internet device, mobile or desktop.

Ruth is passionate about turning on entrepreneurs' financial lightbulbs, adult literacy, and running marathons.

From Booklist

Award yourself a nickel for every time you—or your friends—have encountered a people issue at work. Then, open entrepreneur and seven-time business owner King's new book, the first in a series entitled The Ugly Truth About . . .. Those nickels will soon be diverted to a piggy bank by, at the very least, flipping through the 50 stories—and the 17 ensuing solutions. Contributed anonymously, the real-life examples are all too familiar: sexual harassment, compensation misunderstandings, work-family imbalance, customer service snafus, and wrong job for the individual. Yet each story, at the end, features lessons learned and how to apply them. On the other hand, the strategies to avoid human-resource issues are streamlined and proactive, ranging from how to hire people smarter than you to how to publish an e-manual . . . and ensure that all employees read and understand it. What follows is good advice about hiring managers and seven so-called management myths, which most newbie executives should already know. A decent collection of people tips primarily geared to business owners. Jacobs, Barbara --This text refers to an out of print or unavailable edition of this title.

Excerpt. © Reprinted by permission. All rights reserved.

Chapter One
Why We Are Managers

Manager. Management. Boss. These words conjure up lots of mental images, not all of them positive. Many of you have learned how to be a manager from bosses who treated you poorly. The sentence "I learned how to be a good manager because I had a rotten one" have been repeated to me very many times. In fact, poor managers can teach you how to be a good manager. I have personally experienced poor managers who have helped me define the type of manager I want to be and hope I am.
I like to watch people succeed. Often I groom young, idealistic college graduates-I give them the freedom to do their job, and sometimes they learn about accountability the hard way. Coaching young managers through their first review and disciplinary action letter they write for a nonperforming employee or their first firing is a management lesson they will use forever.
--This text refers to an out of print or unavailable edition of this title.

From the Back Cover

The Honest Truth about Managing
Managing people is one of the toughest jobs in business. Make the right choices, and there is no limit to how you and your business can grow. Make the wrong choices, and there is sure to be trouble ahead. The problem is, no one ever tells you this up front and helps you avoid the pitfalls.
Learn from the experiences of real managers just like you, who have faced the same problems and devised smart solutions. Through stories and lessons from managers who have been there, you?ll discover how to handle such situations as:
? My Direct Reports Were Fighting
? I Inherited an Employee Who Hated Me
? The President Tried to Bully Me
? I Fired a Friend
? I Didn?t Know What My Bosses Wanted
? Retaining My Workers Was Tough
Know the solutions to tackle any problem.
--This text refers to the paperback edition.

Product details

ASIN ‏ : ‎ B0022VV0Z4
Publisher ‏ : ‎ Sourcebooks (July 1, 2007)
Publication date ‏ : ‎ July 1, 2007
Language ‏ : ‎ English
File size ‏ : ‎ 1021 KB
Text-to-Speech ‏ : ‎ Enabled
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Not Enabled
Word Wise ‏ : ‎ Enabled
Sticky notes ‏ : ‎ On Kindle Scribe
Print length ‏ : ‎ 320 pages

Best Sellers Rank: #1,763,150 in Kindle Store (See Top 100 in Kindle Store)
- #697 in Human Resources & Personnel
- #1,711 in Management Science
- #1,802 in Business Teams

Customer Reviews:
9 ratings

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Ruth King

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Profit & Wealth Guru Ruth King loves helping business owners get and stay profitable.

Ruth is a serial entrepreneur having owned 7 businesses in the past 30 years. One of her businesses, Business Ventures Corporation, began operations in 1981. Through Business Ventures Corporation she coaches, trains, and helps contractors and others achieve the business goals they want to achieve.

She is especially proud of one contractor who had $750,000 in revenue when she began working with them. Sixteen years later, with Ruth’s help, the grew the business to $10,000,000 in revenue and sold it for $9,000,000 in cash.

Ruth has been instrumental in helping business owners understand and profitably use the information generated from the financial segment of their businesses. She has a knack for helping business owners truly understand financials.

After twelve years on the road, doing 200 flights per year, she knew there had to be a better way to reach business people who wanted to build their businesses and train their employees. She began training on the Internet in 1998 and began the first television like broadcasting in 2002.

She started the Decatur, Georgia branch of the Small Business Development Center in 1982. She also started the Women’s Entrepreneurial Center and taught a year-long course for women who wanted to start their own businesses. This course was the foundation for one of the classes at the Women’s Economic Development Authority in Atlanta, Georgia.

More recently Ruth was the instructor for ICE, the Inner City Entrepreneur program in conjunction with the Small Business Administration. This 16 week course taught business owners with at least $400,000 in revenues (and many had over $1,000,000 in revenues) how to grow to the next level. A large part of the curriculum was aimed at improving the financial knowledge of the business owners enrolled in the course.

Ruth holds a Masters in Business Administration in Finance from Georgia State University. She also holds Bachelor’s and Master’s Degrees in Chemical Engineering from Tufts University and University of Pennsylvania, respectively.

Ruth is passionate about helping adults learn to read, photography, and marathon races. She helped start an adult literacy organization in 1986 that currently serves over 1,000 adults per year and ran the Boston Marathon and 11 0ther marathons so far.

Customer reviews

4.3 out of 5

9 global ratings

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4 star		23%
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Exec. Director

People sometimes do UGLY things at work

Reviewed in the United States 🇺🇸 on January 7, 2008

Verified Purchase

Very helpful tool toward better management of common workplace HR issues. The approach of gathering vignettes of workplace sticky-situations from a variety of industries and telling the straight-up story, then offering a "better solution" to dealing with the issue is educational and informative. Seems like the situations are not sugar-coated and the consequences of each are addressed. With each story told, there is a follow-on segment entitled" What I learned" and then the author's commentary on the same story entitled "applying the lessons learned to your company" (meaning the reader's own workplace). Recommend as a quick tip tool on a common HR problems. You can easily pick and choose which stories/situations are matched to your needs.

One person found this helpful

Helpful

J.Ilog

Contains Solid Anecdotes

Reviewed in the United States 🇺🇸 on May 17, 2017

Close to 5 star worthy, I'd like to give it 4.5 stars. An excellent primer for those entering into management and helpful for one who has been a long time manager.

In Part One, the author solicited help from 50 different people to provide 50 different real life examples of difficult business issues that these people had to overcome. Issues such as nepotism, lack of clear managerial vision, customer service, being internally promoted from staff to employee, the importance of mentors, sexual harrassment, managing teenagers, & problems within a family owned business.

In Part Two, she provides 17 critical survival strategies, such as the importance of communication, having a clear evaluation criteria, immediately confronting bad issues, encouraging disagreements & debates, & managing different personality styles, steps to successfully groom a manager, seven management myths, & words of wisdom.

With over 105 ideas that I wrote down for this review, I will provide a few here.

On the Best Working Environments: "...are ones in which employees know that they are treated fairly, what is expected of them, and what will happen if they do not follow the the rules. You cannot enforce the rules for some of your employees and choose not to enforce the rules for others. If you do so, those whare favored will know it and potentially take advantage of it. Those that are out of favor will know it too, and feel that they are getting unfair treatment. This could destroy their morale and lead to expensive legal bills."

pp. 127-131 cites an interesting case about a president of a company's inappropriate behavior & her preventing issues from being brought up by a direct report that the board needed to hear.

pp. 206-210 provides 31 requirements for an employee policy manual.

On Communication: "Everyone who reports to you needs to understand what their role is and what your expectations are. Here's why: If one person is standing on each of the four corners of an intersection and there is a car accident in the middle, each person will see it differently and their conclusion about the accident will be different. The same is true for management. If you want a certain result, you have to communicate clearly the result that everyone understands what is expected of them. Otherwise, different team members will have different viewpoints on what you said and their results will be on exactly what you wanted, because the team based their performance on their unique viewpoints rather than yours. Do not expect your employees to read your mind. They need clear direction from you as to what they should be doing and need feedback as projects or tasks progress. Without communication, each of your team members may proceed in a different direction, and as a result, nothing gets done the way you want it...Managers should alwasy communicate. If you expect someone to follow your lead you need to let that person know where you are going. It is critical to explain what your goals, behaviors, and expectations are to an employee. Otherwise you may be going down one path and they will be going down another."

On Management in general: "Let people do thei jobs. Why hire people if you are going to do everything yourself...you put yourself at risk everytime you jump in and take over. The employee would not learn. Or worse, would not do the job, because he knows that you are always there to bail him out. Keep the same standards for yourself as you do for your employees. You cannot ask your employees do something that you do not do. Support your employees. They are on the front lines dealing with your customers. Sometimes they will make the wrong decisions, but as long as the lines of communication are open you can fix the problem...(it0 takes the same skil set as raising kids. You have to be a nurturer, mentor and coach to succeed."

On Employee Performance: "Poor performers do not leave. You have to run them off. Good performers will leave on their own if what is expected of them is not clearly defined and if they are unsatisfied & confused."

3 people found this helpful

Helpful

Lori Saitz

Managing Made Easier

Reviewed in the United States 🇺🇸 on September 4, 2007

Whether you manage people in a professional, volunteer or family context, you'll relate to the stories in Ruth King's latest book called "The Ugly Truth about Managing People." It's a compilation of tales from business owners, managers and employees, from Fortune 500 companies to small businesses about management challenges and how to overcome them. Unlike many management books, this one deals with reality, not theory.
Each three to five page story follows the format of here's what happened, here's what I learned and here's how to apply the lesson to your company.
Some of the titles include "My boss didn't operate in the real world" (I'm sure none of you reading this can relate to that!), "I inherited an employee who hated me" and "Retaining my workers was tough."
I've always like the idea of learning from other people's mistakes instead of making them myself, so this book should prove to be a huge time and hassle saver as I build my company. Once you get through the sad, funny and/or horrifying accounts, the book gives you even more usable information in the form of "17 Critical Survival Strategies," "Six Steps to Successfully Groom Your Next Manager" and "Seven Greatest Management Myths." Who couldn't benefit from tips on how to confront bad situations immediately or knowing how to put together an employee policy manual? Myth #1 is my favorite - your employees can read your mind. What? They can't?
It bothered me that some of the authors chose not to reveal their names or companies, because there were a few stories that made me think, "really? That really happened? And you stayed there?!" But, I guess in some cases, and especially when you're talking about sexual harassment, one might be more candid if the world doesn't know who you are.
Click on the "Add to Shopping Cart" button and read "The Ugly Truth about Managing People."

2 people found this helpful

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Karl B

Vicarious Learning

Reviewed in the United States 🇺🇸 on July 25, 2010

This book is excellent for anyone who manages other people. Numerous situations that could transpire are clearly and succinctly written with action ideas on how to protect yourself. You can either learn these the hard way (by experiencing them firsthand), or read this book and internalize how you can use each example to your benefit.

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Josh Green

alright

Reviewed in Canada 🇨🇦 on February 10, 2013

Verified Purchase

The book took longer to get than I was told, but it did get here. Also the book was only a penny so I feel like there is nothing to complain about. So all in all. Good stuff

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