From Publishers Weekly
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A fresh and easy insight into customer satisfaction. If you have little time or money but need to put a plan in place, this is the place to start. Read morePublished 6 months ago by Holly
I went to a marketing lecture where a senior executive in a large telco discussed this at length, and although it turned out, he was unclear about much, clearly he thought highly... Read morePublished 20 months ago by BernardZ
Excellent reading material. Easy purchase from this seller.Published 20 months ago by Heidi Elizabeth Vokes
This book is essentially an extension of the author's excellent HBR article - 'The One Number You Need to Grow. Read morePublished on January 26, 2014 by Loyd Eskildson
The Ultimate Question: Driving Good Profits and True Growth Finding the balance in a non profit environment can be tough, this helps you see the difference.Published on August 31, 2013 by hugh m harrison