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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Hardcover – September 20, 2011

4.5 out of 5 stars 107 customer reviews

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  • Hardcover: 304 pages
  • Publisher: Harvard Business Review Press; Revised, Expanded edition (September 20, 2011)
  • Language: English
  • ISBN-10: 1422173356
  • ISBN-13: 978-1422173350
  • Product Dimensions: 6.2 x 1 x 9.5 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars 107 customer reviews
  • Amazon Best Sellers Rank: #34,435 in Books (See Top 100 in Books)
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