Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

  • List Price: $35.00
  • Save: $19.38 (55%)
Free Shipping for Prime Members
FREE Shipping
Get free shipping
Free 5-8 business-day shipping within the U.S. when you order $25 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $5.99. (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25—or get FREE Two-Day Shipping with Amazon Prime
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.
The Ultimate Question 2.0... has been added to your Cart
FREE Shipping on orders over $25.
Condition: Used: Good
Comment: Minimal to moderate wear, All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. Supplements are not guaranteed. Ships direct from Amazon!
Other Sellers on Amazon
Add to Cart
$9.61
+ $3.99 shipping
Sold by: wellstone_books
Add to Cart
$9.80
+ $3.99 shipping
Sold by: Jasonbookstore
Add to Cart
$8.89
+ $5.09 shipping
Sold by: Derrian Books
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 3 images

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Hardcover – September 20, 2011

4.5 out of 5 stars 109 customer reviews

See all 12 formats and editions Hide other formats and editions
Price
New from Used from
Kindle
Hardcover
$15.62
$8.89 $1.31

"Neverworld Wake" by Marisha Pessl
Read the absorbing new psychological suspense thriller from acclaimed New York Times bestselling author Marisha Pessl. Learn more
click to open popover

Frequently bought together

  • The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
  • +
  • Net Promoter - Implement the System: Advice and experience from leading practitioners (Customer Strategy)
  • +
  • Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Total price: $49.88
Buy the selected items together

Editorial Reviews

Review

About the Author


Product details

  • Hardcover: 304 pages
  • Publisher: Harvard Business Review Press; Revised, Expanded edition (September 20, 2011)
  • Language: English
  • ISBN-10: 1422173356
  • ISBN-13: 978-1422173350
  • Product Dimensions: 6.2 x 1 x 9.5 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars 109 customer reviews
  • Amazon Best Sellers Rank: #28,699 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

NO_CONTENT_IN_FEATURE

Amazon First Reads | Editors' picks at exclusive prices

Important information

Ingredients
Example Ingredients

Directions
Example Directions

Customer Reviews

Read reviews that mention

Top customer reviews

August 6, 2012
Format: Hardcover|Verified Purchase
19 people found this helpful
|Comment|Report abuse
September 24, 2014
Format: Hardcover|Verified Purchase
2 people found this helpful
|Comment|Report abuse
September 4, 2013
Format: Hardcover|Verified Purchase
3 people found this helpful
|Comment|Report abuse
February 16, 2016
Format: Hardcover|Verified Purchase
One person found this helpful
|Comment|Report abuse

Most recent customer reviews

Set up an Amazon Giveaway

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World