First time reviewer, I've never cared enough to draft a product review until the UE Roll 2, the experience really grinded my gears.
Positive:
Before getting to the negatives, which are forthcoming in spades, noteworthy the product (while operational) is pretty solid. For the value: Quality sound, volume spectrum serviceable (loud enough for any reasonable use of such a sized device), relatively easy and lag-less connectivity to ios device (via app), sleek design convenient for transport. From a "value" perspective I was satisfied, albeit the sound quality is not on par with higher end alternatives.
Negative:
The device inexplicably broke after 6 months of light use (nearly all in home). The device suddenly would not take a charge, the result of a faulty battery. I'm a pretty tech savvy dude and pursued every avenue to resolve. After trouble shooting, issue clearly a result of a faulty battery, requiring replacement. This is not covered under the extremely limited factory warranty. Replacement battery not practical from a cost perspective.
I was a bit peeved at this point but my gears were not grinded until I tried to contact the manufacturer to inquire about replacement. The customer process was very inconvenient (purposely?) a) had to dig through numerous sites to find the correct contact # for service center b) even more hoops to jump through to get a competent human on the dial. I did not purchase an extended warranty given the low price point, which one could say is my faukt. Imo, the cause of mailfunction is a direct fault of a cheap product, as such the terms of the standard warranty are crap. I've always been one to buy higher end electronics, you get what you pay for, Which has been evident in the Bose device I now own.
After sifting through the interwebs its evident this is a pretty common problem, do not purchase with out being aware of this, not cheap enough for this riff Raff.
| Number of USB 2.0 Ports | 1 |
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