Top positive review
2 people found this helpful
Great Quality Bike...Best Customer Service
on February 14, 2016
Before I could ride it, I had to replace both the break and the shift cables with longer ones because I have a back problem and can't lean forward on a bike and therefore have to use raised "monkey" handle bars. I notified Golden Wheel Bike Shop about this and they were quick to respond and credited to my bank account more than the price of the new cables. I've never received such prompt, polite and considerate responses from any other customer service. These are very friendly and helpful people to do business with.
I took this bike to a local bike shop owner and he said (after changing the handle bars and cables) that it was very simple to assemble and adjust and he guessed that I must have paid far more for it than I did. He also assured me that the engineering of this bike is superb and the materials used are of very high quality. Now the bike suits my needs perfectly and rides like a dream. Aesthetically, it is a very attractive bike. I have received many complements from family, friends and neighbors. If I ever consider upgrading to another, more expensive bike, (though I doubt I will need to...the X90 being perfect for me) I will not hesitate to return to Golden Wheel Bike Shop for another UPLAND.
I would comment more in depth on the specifics of this bike's technical superiority, but I am not well versed in that area, not yet. I can only emphasize that my friend who owns the bike shop was duly impressed and intends to investigate further into all UPLAND brand bikes.