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16 people found this helpful
Design flaws or lack of quality control?
on September 27, 2016
This is my first time buying a Vizio, and I regret it. Perhaps it's just this model, but I will not be purchasing another Vizio.
This TV has some serious problems. I'm not sure whether to attribute it to design/engineering flaws or a lack of quality control. I am currently awaiting delivery of my third replacement tv from Vizio. The first set began showing horizontal lines across half of the TV (see picture). At first, it would only happen once or twice a week, but eventually the lines became permanent. Vizio customer service was very helpful and sent me a replacement set. The replacement set, which was brand new (not refurbished), stopped turning on after just a few days. The screen wouldn't turn on and the power indicator light would turn off after a few seconds.. We worked with Vizio to diagnose the problem, unplugging all components, trying different outlets, etc. But nothing worked. Again, their customer service was helpful, and another tv set was sent. It's been about 4 weeks since I was last able to watch TV (and football!). The replacement set arrived today. We unpacked it only to find a broken tv with a cracked screen. So,now I wait for yet another 3-4 weeks. It's probably not fair to blame Vizio for the cracked screen, but since purchasing the original set in December 2015, I have not had a working tv for what amounts to nearly 4 months. The person delivering the set told me that they've replaced a lot of Vizio sets lately. I tried to get Vizio to give me a credit that I could apply to purchasing a different model, but they were not cooperative.
Even before I had the problems discussed above, I was not thrilled by my purchase. The image was disappointing. Sports were blurry, and gaming and action movies stuttered slightly. They advertise the set as having a 120hz rate, but it does not feel like it. This tv has the picture of an off-brand, Wal-Mart model.
On a positive note, I like the tv's software. It's easy to get to streaming services and inputs. It has also been easy to mount (unmount, and remount, and unmount).
Notwithstanding, overall I'm very disappointed in this product, and would not recommend purchasing it. I don't know whether it's Vizio in general or just this model. Either way, I will not be purchasing another Vizio.