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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation Hardcover – December 16, 2013
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About the Author
Karen Martin is president of The Karen Martin Group, Inc., a firm that specializes in business performance improvement and Lean management practices. She's also the author of the Shingo Research Award–winning The Outstanding Organization, an instructor in the University of California, San Diego's Lean Enterprise program, and an industry advisor to the University of San Diego's Industrial and Systems Engineering program.
Mike Osterling provides support and leadership to organizations on their Lean transformation journey. Prior to consulting, Mike played a key internal role in Schneider Electric's Lean transformation during the 1990s. He is the cofounder of San Diego State University's Lean Enterprise program and continues to teach at SDSU and other universities.
Top Customer Reviews
Now 13 or 14 years later, value stream mapping is everywhere. Everyone talks about value stream mapping. Almost every company I visit shows me their maps. This method has become a standard “lean tool”. Value stream mapping is a great success But …..
When you look a little closer you find this success is not so good as you think. There are many companies that have value stream maps on the wall that have no valid data. It’s common to be shown a current state map with no future state. Or you find a value stream map that addresses just a small part of the flow – totally missing the point. Other times I find beautiful looking diagrams created by powerful MapO’Matic software, but the maps are hidden inside computer systems and not really used for anything; and life goes on without any real vision for flow.
Like most good things, value stream mapping has been watered down and rendered impotent.
Karen Martin and Mike Osterling have written an excellent book that shows you step-by-step how to do value stream mapping and do it right. In their short and readable *”Value Stream Mapping”* book Martin and Osterling have laid out the authentic way to map value streams.
The book starts with defining what value streams are and why we need to map them.Read more ›
The six examples of current and future state value stream maps included in the Appendices, drawn from the authors' real experience in across business environments as various as Outpatient Imaging Services, Purchasing, Repair Services, Shelving Systems and Software Development, are a valuable addition to the literature.
Much of the "how" in this book surrounds activities peripheral but important to the mapping itself, such as setting the stage, laying the groundwork, defining the charter, forming the team, "socializing" or communicating the charter, and similarly organizing to implement the transformation plan after mapping. For the actual mapping activity itself, useful explanation is provided on conducting value stream walks, filling out data boxes and asking probing questions about the current and future state.
This book will turn many more people on to the power of value stream mapping and give people the courage and confidence to know that there is a way through the confusion and waste of everyday processes.
Value Stream Mapping by Karen Martin & Mike Osterling is the missing piece that will help me go from how-to-map to how-to-be-more-successful in helping with the continuous improvement efforts in my organization. Learning how to have conversations with upper management, using value stream maps as the vehicle for strategic talks, was an aha moment for me and something I hadn't found in other books.
I would recommend this book to all change-agents, and all mappers (beginners and experienced). For those organizations that have the wall-decorating, unused value stream maps gathering dust, this book will help put the value-add back in value stream mapping.
One of the points I found interesting, it's her approach and preference for narrow VSM's. Many of us are often tempted to to map wider processes and end up with a lot of "if" situations and a VSM too complex to make any ground breaking desicion, resulting in a mediocre VSM and a disappointed team.
I did find this book as worth reading and a must read book for any lean practitioner. Good enough for me to buy other books from the same author.
Most Recent Customer Reviews
This book is very handy for a quick reference to the process of value stream mapping. The authors did a good job of including good information as well as illustrations in the book... Read morePublished 5 months ago by Ramona Wright
Pretty concise and well-organized information. Good mixture of fact presentation and implementation examples. Read morePublished 6 months ago by Philip S. Whiteman