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Value Stream Mapping: How to Visualize Process and Align People for Organizational Transformation: Using Lean Business Practices to Transform Office and Service Environments Hardcover – December 16, 2013

by Karen Martin (Author), Mike Osterling (Author)
4.5 4.5 out of 5 stars 739 ratings
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Winner of The Shingo Research and Professional Publication Award!

Align your leadership team to deliver the highest possible value to your customers

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance.

Value stream mapping--an essential but underusedmethodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminateoperational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow.

In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improvedwork systems.

You'll learn how to:

  • Prepare and engage your leadership team in the transformation process
  • Gain a deep understanding about your current work systems and the related barriers to delivering value
  • Design a future state that enables outstanding performance on all fronts
  • Adopt the new design and lay the foundation for continued improvement

Whether you are a novice, an experienced improvement practitioner, or a leader, Value Stream Mapping will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve yourtransformation efforts.

In today's rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done.Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes.

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  1. Print length
    224 pages
  2. Language
    English
  3. Publisher
    McGraw Hill
  4. Publication date
    December 16, 2013
  5. Dimensions
    6.3 x 1 x 9.2 inches
  6. ISBN-10
    0071828915
  7. ISBN-13
    978-0071828918
  8. See all details
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Top reviews from the United States

Mike
5.0 out of 5 stars Extremely Helpful and Thorough Coverage of Value Stream Mapping
Reviewed in the United States on August 3, 2019
Verified Purchase
Karen Martin provides excellent guidance regarding the purpose of the value in and her approach to value stream mapping. Specifically, there is excellent blow-by-blow guidance regarding the steps in Karen Martin's lead up to and execution of her three full business day process.

Challenges that the reader might face include:
1) Getting their enterprise leadership's cooperation to devote so many resources for the full month lead-up to and the three full days for the current and future state mapping exercises, and the following, ongoing action plan execution. The cost of NOT doing it is the most compelling answer, but persuading them of this truth will be a challenge.
2) Establishing the enterprise leadership's patience with this activity when the skills at doing it are initially non-existent, and the cost of it is high. If you hire consultants to lead it, do you learn it? Maybe some. If you do it yourself, will the org embrace the risk of mediocre results for the first or second attempts?
5 people found this helpful
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Yaqoub Al Meer
4.0 out of 5 stars Lean Management
Reviewed in the United States on October 11, 2022
Verified Purchase
This book will benefit anyone interested in lean management principles. Its fairly easy to read and widely applicable.
One person found this helpful
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Robert Petruska
5.0 out of 5 stars Relevant book for both leadership and experienced practioners
Reviewed in the United States on May 14, 2014
Verified Purchase
Value Stream Mapping in office and service environments have always been a challenge. Most offices are organized functionally and this creates disconnects. Now there is finally a resource that demystifies the landscape of many organizations in a way that is steeped with years of experience. Learning from your own mistakes leads to tacit knowledge, but what if you don't need to make as many mistakes on your way to organizational excellence?

The authors introduce Value Stream Maps in a practical manner that is helpful for anyone. I like how change leadership and organizational development principles are embedded without calling them out! Highly recommended for anyone wanting a tried and trued recipe for disrupting traditional mindsets while learning a new way to see work. Even an experienced lean facilitator will walk away with new insights.
8 people found this helpful
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KDM
5.0 out of 5 stars Value-Add in Value Stream Mapping
Reviewed in the United States on March 23, 2014
Verified Purchase
In Learning to See by Shook and Rother, I learned how to illustrate a manufacturing process or value stream to illuminate the waste in that process. Keyte and Locher helped me refine the tool and apply it to non-manufacturing environments in The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes. Armed with these basics, I've led many mapping events, and being honest, some were successful while others were not.

Value Stream Mapping by Karen Martin & Mike Osterling is the missing piece that will help me go from how-to-map to how-to-be-more-successful in helping with the continuous improvement efforts in my organization. Learning how to have conversations with upper management, using value stream maps as the vehicle for strategic talks, was an aha moment for me and something I hadn't found in other books.

I would recommend this book to all change-agents, and all mappers (beginners and experienced). For those organizations that have the wall-decorating, unused value stream maps gathering dust, this book will help put the value-add back in value stream mapping.
19 people found this helpful
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ron dyer
5.0 out of 5 stars Relevant, timely and effective
Reviewed in the United States on June 2, 2014
Verified Purchase
As an organization that is new to Value Stream Mapping, we are looking for tools to help us learn and use this valuable tool. I am so impressed with the level of practical wisdom is in this book. It really made it so we could successfully plan and execute a VSM event. This book is comprehensive in its scope as well as very easy to understand. It has great examples to keep you interested and to illustrate. It is definitely one of those books that everyone doing this work will want to own. It fills the gap that still existed for those of us who are in the service industry!
2 people found this helpful
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David J. Niles
4.0 out of 5 stars • The author offers an excel tool for documenting the processes and calculating results • Identifications of risks to be avoided – some foundational areas to watch for • Value stream mapping phases and tasks – gets you started • Value stream map charter example – always good to see an alternative template
Reviewed in the United States on September 11, 2017
Verified Purchase
Value Stream mapping: How to visualize Work and align leadership for organizational transformation
As with most of my book reviews, I’ll approach the write-up from a pragmatic perspective. That is, as most authors do provide detailed explanations, background and theory describing each of their topics and subject areas … what are the practical examples of artifacts, forms/templates, questionnaires, methodologies etc., which a reader could use in either in, day-to-day operations, management or project delivery responsibilities?
I’ll list some (!) of the major takeaways I find (with thoughts and rationale), which would make this book worth purchasing.
• The author offers an excel tool for documenting the processes and calculating results
• Identifications of risks to be avoided – some foundational areas to watch for
• Value stream mapping phases and tasks – gets you started
• Value stream map charter example – always good to see an alternative template.. if you don’t have a format
• Value stream map design questionnaire – identifying the areas of opportunities for the future state model
• Value stream transformations plan – high level executive view
• Examples (Appendix): Seeing how others used VSM to identify and measure process improvements, is a great takeaway...
o VSM for outpatients imaging – current and future state
o Supplier purchasing VSM - current and future state and recommendations for process improvements
o Repair services - current and future state as well as metrics on % improvements
o Custom shelving systems - current and future state with metrics on % improvement
o Software development change request - current and future state with metrics on % improvements
25 people found this helpful
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Glenn G. Burnside III
3.0 out of 5 stars Lots of words but not enough meat
Reviewed in the United States on February 25, 2018
Verified Purchase
I really thought I'd get more from this, but there wasn't much there. The last section on introducing changes, in particular, was thin. I had been hoping for more prescriptive guidance on how to identify and design value streams, but ultimately this felt like a very heavy-weight set of activities around a very macro-view of an organization's flow. Maybe I'm just not deep enough into this kind of work to "get" what the authors were talking about though.
9 people found this helpful
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K D
5.0 out of 5 stars The book is good
Reviewed in the United States on April 26, 2023
Verified Purchase
The content is good book is well written
One person found this helpful
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Top reviews from other countries

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Pablo Quevedo
5.0 out of 5 stars Excelente
Reviewed in Mexico on July 13, 2023
Verified Purchase
Excelente desarrollo de un concepto fundamental para el éxito de los negocios y procesos. Lectura recomendada para cualquiera que otorgue valor atraves de un negocio
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Blaine Bey
5.0 out of 5 stars Excellent Coverage of the Topic
Reviewed in Canada on November 13, 2020
Verified Purchase
Pragmatic approach to Value Stream Mapping. I now use this technique on the job. The explanation of the difference between value stream maps and business process maps was enlightening.
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Vera Primaz de Oliveira
5.0 out of 5 stars avaliacao
Reviewed in Brazil on January 26, 2018
Verified Purchase
Excelente livro, importante para meu MBA e atualizado com as mais novas ferramentas disponíveis para gerenciamento de processos nas empresas e escritórios.
3 people found this helpful
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peter ferguson
5.0 out of 5 stars Practical operational advice
Reviewed in the United Kingdom on December 11, 2018
Verified Purchase
I found this book to be a good balance between between intellectually satisfy and practical, its also being easy to read. It’s already significantly altered the way that I look at my own organisation and the bit of it I manage
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Prasanna SS
5.0 out of 5 stars Nice book to learn about LEAN
Reviewed in India on November 22, 2018
Verified Purchase
This book went on like a story and told us how to start, where to go and what to do.
Although from my perspective it's a very tough concept to be understood easily. But this book gave us the confidence that yes, it can be done.
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