Karen Martin is Founder & President of TKMG Academy, Inc. and President of the global consulting firm TKMG, Inc. (formerly The Karen Martin Group). She's a leading authority on business performance improvement, operational excellence, and Lean management.

Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Homeland Security to develop more efficient work systems, grow market share, solve business problems, and accelerate performance.

Karen is a Forbes contributor and the two-time Shingo Award-winning author of The Outstanding Organization and Value Stream Mapping (coauthored with Mike Osterling), and co-author of The Kaizen Event Planner and Metrics-Based Process Mapping. Her latest book, Clarity First, was nominated for 800-CEO-READ's 2018 Business Book of the Year.

For more information, visit www.tkmgacademy.com and www.tkmg.com. To subscribe to her email list: www.tkmgacademy.com/join.

You can also find her at:

Twitter - twitter.com/karenmartinopex

LinkedIn - linkedin.com/in/karenmartinopex

Mike Osterling is the principal consultant at Osterling Consulting, Inc, a firm committed to supporting organizations on their Lean Journey. He has played a key role in Lean transformations across a broad range of industries including aerospace, automotive, consumer goods, medical products, oil production, pharmaceuticals and construction. Mike is for known for his hands-on approach and ability to lead teams in generating impressive results in manufacturing areas as well as in the office.

Prior to his consulting career, Mike held a variety of manufacturing and support positions and played a pivotal role in the Lean Transformation at a number of Square D Company's manufacturing plants. Mike is one of the founders of, and continues to teach in, San Diego State University's Lean Enterprise Certificate Program. He is the co-author of "Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation", "The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments" and co-developed "Metrics-Based Process Mapping: An Excel-Based Solution," both published by Productivity Press.

Mike earned his MBA in International Business from San Diego State University and also holds a BS in Production and Operations Management. He is a Certified Trainer for the Implementation of Lean Manufacturing through the University of Kentucky, is a Six Sigma Black Belt and is CPIM certified through APICS.