I had a slight problem with assembly: a bolt on the pedal was hard to get off, but I managed. I reported this to the after-sale email address given in the instruction manual and received a quick response. At first the pedal exerciser was smooth and quiet, but appeared to report distance only in meters. I again got a quick response from the company: they sent another computer that uses miles. So, initially, I was really pleased with both the product and the customer service. Initial rating: 4 or 5.
But after less than 4 weeks, the problems started: 1) A grinding noise appeared internal to the pedal exerciser. 2) With the resistance knob set to the easiest setting, the exerciser started auto-shifting to a much harder level. This was a problem for me because I was recovering from knee surgery and the harder level was too hard. I sought help from the company. I asked if there was something I could do: maybe adjust or grease something. I got no response at all. I later resent my email in case something my earlier one had fallen through the cracks. Again, no response. So, I provided feedback to the seller, asking if a return or replacement could be done. No response. While I was beyond the return date, I nevertheless thought some resolution was needed - especially since the instruction manual said a free lifetime warranty was available. So, bottom line: the product has durability issues, and when it does, customer service from both the manufacturer and the seller is non-existent. Final overall rating: 1.
Update for customer service. Two weeks after reporting the problem described above, I got no response from either the manufacturer or the seller. However, only a week after writing the negative Amazon review, I was offered either a new exerciser or a refund. I opted for a new exerciser and one was sent. Quote from the seller: "The only thing that we ask, on behalf of our customer support effort, is that you consider updating your review to 5 stars or removing it completely." Since it seems to me that I got a new exerciser only because I wrote a negative review, giving the exerciser 5 stars or deleting my review, would not reflect my experience. I have updated to 3 stars and will reevaluate in 6 months to see if the new exerciser is more durable than the first one.
| Brand | VANGONA |
|---|---|
| Special Feature | Portable |
| Power Source | Battery Powered |
| Recommended Uses For Product | Indoor |
| Item Weight | 10800 Grams |
| Resistance Mechanism | Magnetic |
| Product Dimensions | 23"D x 13"W x 21"H |
| Maximum Height | 27 Inches |
| Minimum Height | 36.5 Centimeters |
| Number of Resistance Levels | 8 |
| Drive System | Belt |
| Item Package Dimensions L x W x H | 21.65 x 14.96 x 9.25 inches |
| Package Weight | 10.8 Kilograms |
| Item Dimensions LxWxH | 23 x 21 x 13 inches |
| Brand Name | VANGONA |
| Part Number | D2 |
