- Paperback: 224 pages
- Publisher: William Morrow Paperbacks; Updated ed. edition (December 17, 2013)
- Language: English
- ISBN-10: 0062107704
- ISBN-13: 978-0062107701
- Product Dimensions: 5.3 x 0.5 x 8 inches
- Shipping Weight: 3.2 ounces (View shipping rates and policies)
- Average Customer Review: 534 customer reviews
- Amazon Best Sellers Rank: #3,564 in Books (See Top 100 in Books)
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Verbal Judo: The Gentle Art of Persuasion, Updated Edition Updated ed. Edition
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Paperback. Pub Date :2013-12-17 Pages: 224 Language: English Publisher: HarperCollins When you react. the event controls you When you respond. you re in control.. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation. whether you re talking to a boss. a spouse. or even a teenager. For more than a generation. Dr. George J. Thompson s essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively. engage others through empathy (the most powerful word in the English language). avoid the most common conversational disasters. and use proven strategies to successfully express your point of view-and take the lead in most disputes.This updated edition includes a new foreword and a chapter feat...
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It is also helpful to realize on page 203 that removing your own personal ego while you are at work but instead to master your policies (p. 122 & 130). That while at work, it isn't about me but it is about me representing the company according to the policies.
My own conundrum is not completely solved by this book.
But it is helpful to remember to consider the other person's perspective.
I have listened to it on text to speech on my kindle a few times but would still find it valuable to revisit again in the future.
He gives good examples and clear instructions to improve conflict communication.
I had two small annoyances with the book. First, the first few chapters are a sales pitch for why you should read the book. Spoiler alert: I already bought the book; no need to sell it to me. Second, the book can be a bit more repetitive than I like. I understand that the author is driving home a point but it seems that, sometimes, he goes too far.
Overall, I'd use it again as reference and recommend it to others (it went to my personal library at work and was immediately borrowed). Worth your time.