Vetericyn Equine Wound and Skin Care 16 oz Liquid Spray Bottle

First, I want to say that I have used and purchased products made by Vetericyn many times before, buying both online and at several stores. I know what I need. The product works amazingly. This bad review is about the behind the scenes shenanigans...

I saw this product, Vetericyn Wound and Infection Spray (Treatment, not Spray is the correct name of the product,) sold by Amazon as Prime for $37.95 for 16 fl. oz. -- which is the big bottle. This is what I ordered because it was a great price for the Wound and Infection Treatment, at that size.

I received the product a day late and the package was not by Amazon, it was not taped shut, and the side flap was completely open. It appears that Deals on Call is a third party seller and somehow has also managed to obtain Amazon Prime shipping privileges, but does not provide Amazon quality or care. I then pulled out my product only to see that they had sent me the much cheaper Vetericyn Wound and Skin care (I can buy the Vetericyn skin care product for less than $25.00.) This all looks really scammy and fraudulent on several levels. Don't let anyone tell you differently. I have used both. They are different products. That's why the Wound and Infection Treatment is more expensive.

I'm urging Amazon to quit outsourcing "Prime shipping services" to third party sellers and to better audit/evaluate/vett the companies you allow to use your name and excellent reputation. This is the second time in 6 months that I have had poor Amazon Prime packaging -- and it isn't Amazon who is even doing the packaging. In nearly 20 years, I have not been dissatisfied with Amazon. The past 6 months has been less than stellar in quality, service, and honesty. It's not Amazon itself that is slowly eroding decades of consistently excellent customer service, quality and care, but sadly that Amazon is poorly outsourcing the very aspects of the company that distinguishes it from the rest of the mediocre riff raff. Amazon - if you have a shred of ethics, I suggest you dump Deals on Call - like a hot potato...

UPDATE 1: It appears that Amazon is now outsourcing the call centers. I spoke to Arthur of Costa Rica, who I could not understand at all, and who for almost an hour insisted he could do nothing for me. **head shaking** I can't believe that Amazon has succumbed to the typical big box multinational corporate B*# S*** After what seemed like ages of me bitching and nagging - a typical big box multinational corporate phone experience - Arthur finally told me he was willing to refund my money and I did not have to send back the product. In the meanwhile, there was no way for me to repurchase the Wound and Infection Treatment through Amazon Prime at the price I originally purchased it and at that size. Of course not. Two-day shipping for the presumably legitimate item from other third party sellers was $25.00 or more and the bottle was only 8 oz. While Arthur of Costa Rica was willing to pay the shipping price for me through Amazon, I was not willing to accept that shipping price for an 8 oz bottle - even for Amazon. My interest is not to take advantage of a bad situation. I just want what I ordered at the price that was offered. I then asked if Arthur could contact Deals on Call and find out if they even have the Wound and Infection Treatment. If so, I would repurchase the product, get free one day shipping per Arthur, and Deals on Call could make sure they send me the correct product. He said he could and would do that for me and would call me back. So far, it's been 24 hours and no call from Arthur, but I did receive a full refund. I really just want the Wound and Infection Treatment. It works great and I need it for one of my animals.

As for Deals on Call, 172 Trade Street, Lexington, KY 40511. If you do not send me the correct product, I will be forced to report you to the appropriate authorities for blatant fraud. I don't believe for a minute that this was done accidentally. Everything about this particular shopping experience is iffy.

UPDATE 2: After two weeks, no response back from either Amazon Rep - Arthur of Costa Rica or 3rd Party Seller: Deals on Call. I even sent Deals on Call negative seller feedback with pictures of the product they sent (Skin Spray) versus what I ordered (a 16 oz. empty bottle of Infection Treatment that I had) + pictures of the shoddy packaging. I can assume with high certainty then, that what I believe occurred, did in fact occur. Deals on Call is shipping the cheaper product at a much higher cost - hoping that customers can't tell the difference and Deals on Call is shipping products under the Amazon Prime free shipping program without any quality or care. Avoid this 3rd party seller.

I originally purchased this product for my "first-aid" kit for my chickens however after purchasing I wanted to try this on my 13 yr old Lab, whom has diabetes and constantly licks his feet. His feet get super red and irritated,especially in the summer time. He is constantly on antibiotics from the vet and the med's are getting less and less effective. So, out of curiosity, I started spraying his feet with it and within a few weeks, I started noticing a huge difference. His feet are much better. I don't know if anyone else would have the same experience, but this is my result and I am sold on this stuff.

Works beautifully on all creatures. So far it's taken away infection, swelling, and healed horrible wounds beautifully. It was a Godsend when the vet couldn't be there soon enough. My horse had an awful, chest wide, gaping puncture wound. When I called the vet in a panic he said it the chest gash probably wouldn't hold stitches and to wash the wound and use OTC meds. I used Vetericyn, iodine, and fly spray. When the vet finally came the wound was actually better. He gave antibiotics and advised to continue the Vetericyn. It was an atrocious wound but it healed well without gaping or hair loss. We use it on the whole family and it even works on wounds next to the eyes. It looks and feels like water. There's no stinging and it hasn't let me down yet.

This is the most amazing product. Whatever skin problems my pug dog has, from rashes, hot spots, abrasions to cuts, within a few days the problem is healed. I highly recommend this product. It's a miracle and I have never seen any adverse reactions to it. Spray it directly on the problem area or on to your hand, then rub it in. I apply it, depending on the severity of the problem 2 - 4x throughout the day.

We have a sweet paint who has severe sensitivity to sunlight. Her pasture mate rips her sheet and fly mask off often enough for her to burn and then it's downhill until the fall weather kicks in.

Spraying this on her wounds heals them right up and the hair grows back with in a week. What a find.

the best thing ever for horses

Just what I needed and hoped for! Fast ship and excellent product! Happy with purchase.

This is awesome skin care - I am in rescue and use it for a variety of skin issues!