Top positive review
261 people found this helpful
Had high hopes
on March 5, 2012
I am moving to a different country for the next couple of years so I thought this would be perfect to have since one never knows what will happen. I decided to test it out and followed the only instruction it came with: to pull the tab. Despite following this one line, there was no result. So although I may of gotten a defective one, I would of also appreciated either better packaging or at least more information on how it works. Also, pulling the tab is confusing because then that it meant it could only be used once. I read the other reviews, which are positive, so I am perplexed as to how I could of used it more than once.
I have increased my rating due to the following reasons:
1. The president of Vigilant was kind enough to personally message me. I definitely appreciated it and I was able to learn how to use it accurately. I did not realize the mentioned pin was not the tab on the back but the key chain itself. It is cleverly hidden and after testing it, very easy to use in a flash.
2. He took what I said into consideration about including a little more information.
3. It is very loud!
Thank you for taking the time to actually read and respond. It reflects well on the company and sets a standard for others to follow. I do not regret purchasing this product.