Top critical review
POOR Customer Service
on February 8, 2013
I did receive the goods on time, but the items were not mates. The boots were completely two different shades. One boot was extremely faded and looked worn. I contacted the seller and questioned if the boots were seconds. I was requested to send photos. I did and have not heard back in three days. I have purchased quite a bit of footwear from endless and had never had any problems. This is my second issue with Amazon in a month ...out of five pairs of footwear...two pair were mismatches. I have already returned one pair and am dreading having to return the Vince Camuto boots as the return of shipping and duty is 60 days and I had to follow up twice with my last return. I now have a 25.00 credit on my account, but doubt that I will be brave enough to order again.
I realize that the MetroShoe Warehouse is outside of Amazon, but their customer service has been NIL.