|Item Weight||2.9 pounds|
|Package Dimensions||8.4 x 6.3 x 4.9 inches|
|Item model number||VSS5000|
|Manufacturer Part Number||DEIVSS5000F928|
Viper VSS5000 SmartStart Security Remote Start System
Want professional installation of this product?
- Handpicked pros
- Compare estimates and reviews
- Buy directly on Amazon
- Backed by Amazon's Happiness Guarantee
- Enter your model number to make sure this fits.
- 2-Way confirmation of commands received at vehicle.
- Smart Alerts sent via push notification or text messaging (SMS).
- Vehicle personalization – add a picture or change the name.
- Dealer locator – find the nearest dealer quickly and easily using the Find a Dealer tool.
- Password management
Customers who bought this item also bought
Customers who viewed this item also viewed
You can remote start or lock and unlock your car just by pushing a button on your iPhone, iPad or iPod Touch; using the exciting new Viper SmartStart app from Directed Electronics, the leader in vehicle security and remote start. The simple graphical interface gives you control over the following features of your installed Viper remote start or security/remote start system: Lock/arm, Unlock/disarm, Remote car starter, Trunk release, Panic or car finder
What other items do customers buy after viewing this item?
Top customer reviews
-There is limited continuing support for this product, as it seems Viper doesn't update their app often for iOS. I've had one update within a year, and still bugs exist within the application. (The app was last updated 8/29/2013 for Bluetooth fob support. And before that was 1/7/2013 for improving purchases.)
-App interface is antiquated, and is beyond basic. It can be difficult to track down various settings due to how badly it's arranged, and is very slow (refreshing status on my vehicle (to see if doors are locked, engine is running, etc.) can take upwards of 1 minute.)
-Viper support is nearly non-existent, I had to contact them three times with very liberal amounts of time in-between before they finally provided me an answer on the third contact.
-All of the 'accessory' connections, such as rolling down windows, turning on heaters, etc. is not included and has to be purchased separately with ludicrous price tags. None of this is mentioned on their website, and I only finally figured it out after contacting customer support three times. They told me that to be able to roll down the windows, I would have to purchase another part and have it installed. This seemed odd, as it was one of the most touted features.
-The iOS app works sporadically, and seems to only work when used on data connections (i.e. not wifi)
-There is a subscription fee for the phone app features.
-Warranty and support is ONLY support if professionally installed, (They even have to enroll you in the Smartstart program.) this installation, at Geeksquad cost me $400, and carries crap for warranty. Any of the additional accessory features previously mentioned requires additional hardware and installation costs. Even when having it installed, none of this was ever conveyed or explained.
-Viper's website is horribly made, and is almost completely unnavigable, Q/A's tie back directly to just purchasing more products, or other Q/A's, and finally to other websites that are unrelated.
-The SmartSchedule is nothing more than a push alert asking if you'd like to start the car. It seems broken as well, as it'll send the alert 2-3 times at once, which is frustrating if you're still trying to sleep, etc. While there is a decent bit of configuration available, it seems to work sporadically as well, and over this past, very extreme, winter only received the alerts maybe a handful of time, which at any time under ~40F I should've received an alert nearly everyday.
-Integration with the built in car alarm is non-existent. While this very well could of just been the installers fault. (Geeksquad) My car had a built in security system, albeit it was only for shattering windows or the such, with the fob built into the key. With the Viper, it adds an additional fob. However, I have to exclusively use the Viper fob to unlock the car, because while the Honda fob will unlock the car with no issue, it doesn't disengage the Viper alarm system. This has caused problems when I let someone in my house use my car, as I have to let them borrow the Viper fob (instead of my spare key, for instance) or wait until they're outside of the car and unlock it with the app.
-The app has more 1 star reviews on the Appstore than 2, 3, 4 and 5 star reviews combined. Go figure! Still no updates.
Overall, if given the chance to choose a different alarm system I would probably find another solution. While for the most part, it operates as it is described, the dismal support provided by Viper, and the cost of installation, as well as up-keep really has me weary on how Viper wishes to keep it's customer base happy, and continue this product. I appreciate that if someone breaks into my car it would text me, but to be perfectly honest, I'm not confident that Viper system, be the app, or the car installation would work correctly when I needed it to. I would not purchase it again. At this time my subscription has had run out for two months, purely out of not needing the app benefits for the ridiculous subscription costs. The fob works well enough for my needs at any time. The only reason I could even see needing to re-subscribe is if I find myself in a situation where I locked my keys in the car, and I'm unable get ahold of someone at home with a spare.
*Update 4/13/2014, they've updated the app recently for iOS7, a few months late. Still crashes. At some point in the past week someone severly scrapped my passenger side. My system didn't go off, so I've lost completely all faith in this product.
*Start your car, lock the doors, or pop the trunk from anywhere in the USA.
*2-way communication with your ride (No more wondering "Gee, did the signal reach my car?", it will tell you "command received at vehicle.") *Getting texts/app notifications when your alarm is triggered.
*Built-in turbo timer: Have your car idle 1,2,3, or 5 minutes after you turn off your car (installer has to set time, so make sure you mention it or you will just get one minute like I did, tho on the jeep it don't matter). This feature alone will cost you $150-200 for a dedicated turbo timer. This is very useful for turbocharged vehicles, allowing the car to idle and cool turbo before shutting off. Google it.
*Pretty bright blinking light to deter thieves at night.
*Awesome range when using key fob
* Fairly cheap thru Amazon
One time I had left my windows down 2 inches then went with a friend on a 30 mile drive in his car. Well it started raining where I had left the car. So I called my sister and she went to my car, I remotely started/unlocked from android app, and she rolled the power windows saving me some soaked seats! Then she hit the brake and car shuts off. Total life saver!
Now the Cons:
*$100 for 3 years of service. It uses cellular service (like your cell phone) and this is where the cost is from. To me its well worth it...you gotta pay to play so don't be a cheapskate! You can pay $50/year if you want but why do that?!
*When I 1st got it, it only worked 50% of the time by the app. I wrote and b!tched and they sent me an apology and a new version of the app. Has been working 100% of the time ever since!!!
So that about sums it all up. If you have a car that is worth it, go for it. It can be made to work with diesels and manual transmissions as well!
The app does like to lock up and sometimes complains that it cannot communicate with my car and that sometimes can be a pain when i don't have my backup key fob. I would recommend that you order an extra fob and get one of those magnetic mounts for your vehicle and store an extra key securely somewhere hidden on the car.
You also have to pay for the premium features of the app. I would not recommend you install this with anything less than a very professional installer.