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Virtual Selling: Going Beyond the Automated Sales Force to Achieve Total Sales Quality Paperback – January 15, 2002

2.6 out of 5 stars 4 ratings

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Editorial Reviews


A. Michael Spence Dean, Stanford Graduate School of Business A very useful and insightful book. It sets forth clearly and persuasively the substantial returns to be gained from the right kind of investment in sales information systems.

Charles R. Schwab Chairman and CEO, The Charles Schwab Corporation "Virtual Selling" is loaded with practical ideas for improving and expanding our relationships with existing and future customers.

Debbie Miller Vice-President, Systems Business Unit, Americas, Digital Equipment Corporation A must read for every sales person, sales manager and corporate executive who plans on using computers to make customers more satisfied and close more business.

George T. Shaheen Managing Partner, Andersen Consulting Total Sales Quality will revolutionize the sales process, the same way that Total Quality Management (TQM) revolutionized business management. It's about time that TQM is applied to sales, the last unautomated corner of the corporate world.

Product details

  • Item Weight : 13.4 ounces
  • Paperback : 256 pages
  • ISBN-10 : 0743236491
  • ISBN-13 : 978-0743236492
  • Product Dimensions : 6.13 x 0.63 x 9.25 inches
  • Publisher : Free Press; First Edition (January 15, 2002)
  • Language: : English
  • Customer Reviews:
    2.6 out of 5 stars 4 ratings