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Virtual Selling: A Quick-Start Guide to Leveraging Video, Technology, and Virtual Communication Channels to Engage Remote Buyers and Close Deals Fast (Jeb Blount) 1st Edition
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And just like that, everything changed . . .
A global pandemic. Panic. Social distancing. Working from home.
In a heartbeat, we went from happy hours to virtual happy hours. From conferences to virtual conferences. From selling to virtual selling.
To remain competitive, sales and business professionals were required to shift the way they engaged prospects and customers.
Overnight, virtual selling became the new normal. Now, it is here to stay.
Virtual selling can be challenging. It's more difficult to make human to human connections. It's natural to feel intimidated by technology and digital tools. Few of us haven't felt the wave of insecurity the instant a video camera is pointed in our direction.
Yet, virtual selling is powerful because it allows you to engage more prospects and customers, in less time, at a lower cost, while reducing the sales cycle.
Virtual Selling is the definitive guide to leveraging video-based technology and virtual communication channels to engage prospects, advance pipeline opportunities, and seal the deal. You'll learn a complete system for blending video, phone, text, live chat, social media, and direct messaging into your sales process to increase productivity and reduce sales cycles.
Jeb Blount, one of the most celebrated sales trainers of our generation, teaches you:
- How to leverage human psychology to gain more influence on video calls
- The seven technical elements of impactful video sales calls
- The five human elements of highly effective video sales calls
- How to overcome your fear of the camera and always be video ready
- How to deliver engaging and impactful virtual demos and presentations
- Powerful video messaging strategies for engaging hard to reach stakeholders
- The Four-Step Video Prospecting Framework
- The Five-Step Telephone Prospecting Framework
- The LDA Method for handling telephone prospecting objections
- Advanced email prospecting strategies and frameworks
- How to leverage text messaging for prospecting and down pipeline communication
- The law of familiarity and how it takes the friction out of virtual selling
- The 5C's of Social Selling
- Why it is imperative to become proficient with reactive and proactive chat
- Strategies for direct messaging – the "Swiss Army Knife" of virtual selling
- How to leverage a blended virtual/physical selling approach to close deals faster
As you dive into these powerful insights, and with each new chapter, you'll gain greater and greater confidence in your ability to effectively engage prospects and customers through virtual communication channels. And, with this newfound confidence, your success and income will soar.
Following in the footsteps of his blockbuster bestsellers People Buy You, Fanatical Prospecting, Sales EQ, Objections, and Inked, Jeb Blount's Virtual Selling puts the same strategies employed by his clients—a who's who of the world's most prestigious organizations—right into your hands.
- ISBN-101119742714
- ISBN-13978-1119742715
- Edition1st
- PublisherWiley
- Publication dateJuly 28, 2020
- LanguageEnglish
- Dimensions5.9 x 1.4 x 8.6 inches
- Print length400 pages
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From the Publisher

The definitive guide to leveraging technology and virtual communication to engage prospects, advance pipeline opportunities, and seal the deal.
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Gain confidence with video, phone, text, live chat, social media, and direct messaging |
Leverage virtual selling to accelerate the speed of sales and increase productivity |
Master virtual selling techniques that allow you to differentiate from your competitors |
Make virtual selling more engaging, personal, and human |
Editorial Reviews
From the Inside Flap
Virtual Selling is the definitive guide to leveraging video-based technology and virtual communication channels to engage prospects, advance pipeline opportunities, and seal the deal. You'll learn a complete system for blending video, phone, text, live chat, social media, and direct messaging into your sales process to increase productivity and reduce sales cycles.
Jeb Blount, one of the most celebrated sales trainers of our generation, teaches you:
- How to leverage human psychology to gain more influence on video calls
- The seven technical elements of impactful video sales calls
- The five human elements of highly effective video sales calls
- How to overcome your fear of the camera and always be video-ready
- How to deliver engaging and impactful virtual demos and presentations
- Powerful video messaging strategies for engaging hard-to-reach stakeholders
- The Four-Step Video Prospecting Framework
- The Five-Step Telephone Prospecting Framework
- The LDA Method for handling telephone prospecting objections
- Advanced email prospecting strategies and frameworks
- How to leverage text messaging for prospecting and down-pipeline communication
- The law of familiarity and how it takes the friction out of virtual selling
- The 5 Cs of Social Selling
- Why it is imperative to become proficient with reactive and proactive chat
- Strategies for direct messagingthe "Swiss Army Knife" of virtual selling
- How to leverage a blended virtual/physical selling approach to close deals faster
Mastering these techniques will instantly separate you from competitors and give you a distinct, competitive edge. As you dive into these powerful insights, and with each new chapter, you'll gain greater and greater confidence in your ability to effectively engage prospects and customers through virtual communication channels. And, with this newfound confidence, your success and income will soar.
From the Back Cover
AND, JUST LIKE THAT, EVERYTHING CHANGED...
A global pandemic. Panic. Social distancing. In a heartbeat, to remain competitive, sales and business professionals were required to shift the way they engaged prospects and customers. Virtual selling became the new normal.
Now, it is here to stay.
In Virtual Selling, you'll learn a complete system to:
- Gain confidence with video, phone, text, live chat, social media, and direct messaging
- Leverage virtual selling to accelerate the speed of sales and increase productivity
- Master virtual selling techniques that allow you to separate from your competitors
- Make virtual selling more human
Following in the footsteps of his blockbuster bestsellers People Buy You, Fanatical Prospecting, Sales EQ, Objections, and Inked, Jeb Blount's Virtual Selling puts the same strategies employed by his clients―a who's who of the world's most prestigious organizations―right into your hands.
"I promise you that Virtual Selling is GOLD. New gold. Unmined gold that every sales organization and salesperson is looking for to gain a leadership position and a competitive advantage in the mind, the pocketbook, and the loyalty of your customer―the only places it matters."
―JEFFREY GITOMER, author of The Little Red Book of Selling
About the Author
JEB BLOUNT is an acclaimed thought leader on sales, leadership, and customer experienceaffectionately called the "hardest working man in sales." He is an international bestselling author of twelve books, including Fanatical Prospecting, Sales EQ, Objections, and Inked. Through his global training organization Sales Gravy, Jeb and his team help companies of all sizes accelerate sales productivity and revenue growth fast.
Product details
- Publisher : Wiley; 1st edition (July 28, 2020)
- Language : English
- Hardcover : 400 pages
- ISBN-10 : 1119742714
- ISBN-13 : 978-1119742715
- Item Weight : 1.2 pounds
- Dimensions : 5.9 x 1.4 x 8.6 inches
- Best Sellers Rank: #30,361 in Books (See Top 100 in Books)
- #10 in Telemarketing (Books)
- #119 in Sales & Selling (Books)
- #622 in Leadership & Motivation
- Customer Reviews:
About the author

Jeb Blount is a Sales Acceleration Specialist who helps sales organizations reach peak performance fast by optimizing talent, leveraging training to cultivate high-performance sales culture, developing leadership and coaching skills, and applying more effective organizational design.
Through his companies—Sales Gravy, Channel EQ, Level 4 Training, and Innovate HCG—Jeb advises many of the world’s leading organizations and their executives on the impact of emotional intelligence and interpersonal skills on sales, leadership, customer experience, channel development, and strategic account management.
Jeb spends more than 250 days on the road each year delivering keynote speeches and training programs to high-performing sales teams and leaders across the globe.
As a business leader, Jeb has more than 25 years of experience with Fortune 500 companies, SMBs, and start-ups. He has been named one of the top 50 most influential sales and marketing leaders (Top Sales Magazine), a Top 30 social selling influencer (Forbes), a top 10 sales experts to follow on Twitter (Evan Carmichael), a top 100 most innovative sales blogger (iSEEit), a top 20 must-read author—People Buy You—for entrepreneurs (YFS Magazine and Huffington Post), and the most downloaded sales podcaster in iTunes history; among many other accolades.
He is the author of seven books.
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Reviewed in the United States on July 5, 2020
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Top reviews
Top reviews from the United States
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Jeb is one of 3-4 of the elite sales thought leaders in world that always over delivers on value. This book engulfed my 4th of July and inspired me to ask one of my clients if I could join him for a couple of hours after the holiday at no cost for call shadowing.
This is a solid playbook for how to sell virtually to your customer/client or at least continue to stay top of mind if they are in a hold period considering we are in a recession. The selling game has changed overnight and may this stay this way due to COVID-19.
In Q2 of 2020, too many sales professionals and mid to senior level sales leaders freaked out because they did not know how to sell virtually.
They either had never sold over the phone, via a computer screen or were exposed and actually DID NOT KNOW how to sell. If the latter is true, hiding in plain site is over in Q3 now that companies are more comfortable with remote working.
This book is perfect and a play by play to help leaders, sales professionals and companies move the needle and/or at least continue to stay on front of your customer with value and solutions.
My recommendation is to purchase the Kindle immediately. I'm not a Kindle person, but the content is too good. Once the hardback comes out, I will buy that too.
Thanks Jeb!

Reviewed in the United States 🇺🇸 on July 5, 2020
Jeb is one of 3-4 of the elite sales thought leaders in world that always over delivers on value. This book engulfed my 4th of July and inspired me to ask one of my clients if I could join him for a couple of hours after the holiday at no cost for call shadowing.
This is a solid playbook for how to sell virtually to your customer/client or at least continue to stay top of mind if they are in a hold period considering we are in a recession. The selling game has changed overnight and may this stay this way due to COVID-19.
In Q2 of 2020, too many sales professionals and mid to senior level sales leaders freaked out because they did not know how to sell virtually.
They either had never sold over the phone, via a computer screen or were exposed and actually DID NOT KNOW how to sell. If the latter is true, hiding in plain site is over in Q3 now that companies are more comfortable with remote working.
This book is perfect and a play by play to help leaders, sales professionals and companies move the needle and/or at least continue to stay on front of your customer with value and solutions.
My recommendation is to purchase the Kindle immediately. I'm not a Kindle person, but the content is too good. Once the hardback comes out, I will buy that too.
Thanks Jeb!

In Virtual Selling, Jeb Blount explains the critical changes and key steps any sales professional must adopt in this new normal if he / she hopes to weather the storm. Only through a blended approach across all communication platforms can a sales professional expect to maintain what once was the status quo. Only through adapting to change, adopting new methods, and becoming adept at things never before considered and we in the sales profession continue to strive in this new normal. It is the sales profession that will drive the economy toward an eventual rebound. We are in the driver's seat, but if we don't shift gears, we'll never get out of Park.
I highly recommend Virtual Selling -- but not just as a stand-alone read. This book is most valuable when read as a complement to Jeb's Virtual Selling Skills Boot Camp sessions. Both are well worth the investment.

Reviewed in the United States 🇺🇸 on August 12, 2020
In Virtual Selling, Jeb Blount explains the critical changes and key steps any sales professional must adopt in this new normal if he / she hopes to weather the storm. Only through a blended approach across all communication platforms can a sales professional expect to maintain what once was the status quo. Only through adapting to change, adopting new methods, and becoming adept at things never before considered and we in the sales profession continue to strive in this new normal. It is the sales profession that will drive the economy toward an eventual rebound. We are in the driver's seat, but if we don't shift gears, we'll never get out of Park.
I highly recommend Virtual Selling -- but not just as a stand-alone read. This book is most valuable when read as a complement to Jeb's Virtual Selling Skills Boot Camp sessions. Both are well worth the investment.

1 - I was asked to do more, and was having trouble selling due to obvious economic reasons
2 - Suddenly everything had switched to video! I had never ever been on a video sales call prior to Covid, and I didn't feel comfortable in front of the camera. (After all there is a reason I am in inside sales, I have a face for radio!)
Did this book provide anything ground breaking or mind blowing? No. Was it mostly all common sense? Yes. But if you haven't done it, you don't know what is common sense. Most everything that Jeb suggests in this book is common sense, but I found myself saying over and over again, "Duh, why didn't I think of that?"
I am a staunch advocate of this book, so much so that my team at work roll their eyes (virtually, of course) every time I talk about it now. I particularly like the online materials that I got access to with a purchase of the book. As everything changes so quickly due to Covid, Jeb is constantly updating so that I can continue to try to master my craft.
I'm looking forward to the next book from Jeb Blount!
A former top-producing sales professional now recognized throughout the world as a standout leader in teaching others how to do the same, every book he writes is filled with the principles and strategies (and often, the exact words) needed to help the sales professional deliver and communicate exceptional value to their prospective customers and clients.
Staying as up-to-date and topical as always, soon after Covid-19 hit and - among other things - turned the sales world on its head, the author put together what he knew about Virtual Selling (fortunately…a real lot!) and has provided us with an exceptional how-to manual for navigating this world that for many is still a mystery.
The only thing I can suggest to you is that if virtual selling is something you are still not comfortable with, and/or still not doing successfully, order "Virtual Selling" now and make a study of it. Then apply its wisdom.
If you’re a sales manager, invest in a copy of this book for each and every member of your team. Or at least promote it to them and suggest that they invest in it themselves.
Either way, your return should be immeasurable. Or, even better…very measurable!
Thank you Jeb for this terrific work!
Top reviews from other countries



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