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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps by [Gene Kim, George Spafford, Kevin Behr]

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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps Kindle Edition

4.1 out of 5 stars 110 ratings
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Editorial Reviews

From the Publisher

The Information Technology Process Institute (ITPI), a not for profit organization, is engaged in three principle areas of activity: research, benchmarking and the development of prescriptive guidance for practitioners and business executives. The ITPI has collaboration agreements in place with research organizations such as the Software Engineering Institute at Carnegie Mellon University and faculty from the Decision Sciences program at the University of Oregon. We are currently developing the necessary guidance that solves the common objectives of IT Security, Corporate Governance, Audit and Operations. Through research, development and benchmarking, the ITPI creates powerful measurement tools, prescriptive adoption methods, and control metrics to facilitate management by fact. Visible Ops is the first major publication of the ITPI.

Review

If you are tired of ‘management by hair on fire,’ read this book and consider it carefully. --Stephen Northcutt, Director of Training and Certification, The SANS Institute, May 2004

The easy mapping between the Visible Ops phases and any maturity model validates the compelling logic of the book. --Jan Vromant, ITSM Consultant, May 2004

Visible Ops creates a logical starting point and details the key ‘issues and indicators’. --Henry E. Wojcik, Network Data Systems, May 2004

Product details

  • File Size: 1792 KB
  • Print Length: 112 pages
  • Publisher: IT Process Institute, Inc.; Revised First Edition edition (June 15, 2005)
  • Publication Date: June 15, 2005
  • Sold by: Amazon.com Services LLC
  • Language: English
  • ASIN: B002BWQBEE
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Enabled
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #244,774 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

Customer reviews

4.1 out of 5 stars
4.1 out of 5
110 customer ratings
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Reviewed in the United States on November 5, 2016
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Reviewed in the United States on September 14, 2008
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Reviewed in the United States on August 9, 2009
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Top international reviews

zts
1.0 out of 5 stars Terrible Kindle edition, good content
Reviewed in the United Kingdom on December 14, 2010
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N. Russell
5.0 out of 5 stars A must have book for anybody in IT service management
Reviewed in the United Kingdom on August 18, 2008
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Jack D Ripper
5.0 out of 5 stars concise and useful
Reviewed in the United Kingdom on January 2, 2014
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CoopersHome
3.0 out of 5 stars ok'ish?
Reviewed in the United Kingdom on January 31, 2016
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5.0 out of 5 stars My line of work. I recommend this for it'll practitioners
Reviewed in the United Kingdom on November 2, 2013
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Johan P.
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on October 14, 2015
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shahram
1.0 out of 5 stars Content not relevant anymore unfortunatly
Reviewed in Canada on February 27, 2020
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Jorge
4.0 out of 5 stars Adopción básica de ITIL
Reviewed in Mexico on October 5, 2017
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Centurion
4.0 out of 5 stars Re-release this book!
Reviewed in Canada on July 3, 2016
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Igging
5.0 out of 5 stars it's a book for Techs
Reviewed in the United Kingdom on November 21, 2015
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