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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps by [Kim, Gene, George Spafford, Kevin Behr]
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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps Kindle Edition

4.2 out of 5 stars 89 customer reviews
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Length: 112 pages Enhanced Typesetting: Enabled Page Flip: Enabled

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Editorial Reviews

Review

If you are tired of ‘management by hair on fire,’ read this book and consider it carefully. --Stephen Northcutt, Director of Training and Certification, The SANS Institute, May 2004

The easy mapping between the Visible Ops phases and any maturity model validates the compelling logic of the book. --Jan Vromant, ITSM Consultant, May 2004

Visible Ops creates a logical starting point and details the key ‘issues and indicators’. --Henry E. Wojcik, Network Data Systems, May 2004

From the Publisher

The Information Technology Process Institute (ITPI), a not for profit organization, is engaged in three principle areas of activity: research, benchmarking and the development of prescriptive guidance for practitioners and business executives. The ITPI has collaboration agreements in place with research organizations such as the Software Engineering Institute at Carnegie Mellon University and faculty from the Decision Sciences program at the University of Oregon. We are currently developing the necessary guidance that solves the common objectives of IT Security, Corporate Governance, Audit and Operations. Through research, development and benchmarking, the ITPI creates powerful measurement tools, prescriptive adoption methods, and control metrics to facilitate management by fact. Visible Ops is the first major publication of the ITPI.

Product details

  • File Size: 1792 KB
  • Print Length: 112 pages
  • Publisher: IT Process Institute, Inc.; Revised First Edition edition (June 15, 2005)
  • Publication Date: June 15, 2005
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B002BWQBEE
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Lending: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #144,354 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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