Top critical review
10 people found this helpful
Poor Customer Service
on November 9, 2013
The food is fantastic as far as taste and quality but the customer service is horrible. It was a bargain, but now I know why. A poorly designed top vent gave out after only a little over a year. Covered under warranty but they can't seem to get a replacement. Very frustrating as I grill no less than four times a week year round. I have been unable to use my grill now for going on three months. Thankfully, I still have my old Weber as a backup!
Might be worth it to go with competitive models such as the Big Green Egg....