We bought this blender in September of 2016 here on Amazon. Two months later we bought the 32 ounce wet container, also from Amazon. We have been using the blender since then, at LEAST once a day but usually multiple times a day, every day. About 4 months ago we noticed some leakage around the bottom of the 32 ounce container. Since it was past the warranty, we went ahead and bought the wrench, assuming the blade assembly had just come loose after all the usage. But when we investigated further we realized the blade was actually wobbling side to side and the bottom was not loose. So the search for a new blade assembly began.
You don't realize how many different types and sizes of containers Vitamix has until you need to find parts for a specific one. I couldn't find the assembly, and a new container was $150. Being in the mind set of repair rather than replace, I decided to reach out to Vitamix and see if they could tell me where to find a new blade assembly for my specific container. I just went to their website and submitted my question there. I honestly did not really expect a reply, but just a few days later I checked my email and found that they had responded that they no longer offer separate blade assemblies, but they wanted to get me blending again so they asked a few simple questions about the container and the blender base. One of the steps was to wiggle the drive socket in the center of the base and then see if it lifted out easily. It did, but not super easily, so I didn't think anything of it. I sent my answers over and fully expected a pat response that, yep, the container was broken and time to buy a new one. But to my surprise they told me the blender base needed repair and they were emailing me a UPS label to ship it, and the container, back to them. There was no mention of a repair fee, so with some hesitation that this was too good to be true, I packed up the unit and the container and sent them on their way. And boy, did we miss them when they were gone!
They sent a notification when they received the unit, and the next day they sent a notification that it was on its way back to us. When it arrived, we discovered that they had replaced the drive socket and "pot switch" (not sure what that was) and given us a shiny new container! We immediately put it to use and found that the motor was much quieter and tighter, if that makes any sense. It feels like the blender is brand new, even though we didn't feel like it was in need of servicing in the first place.
We were already impressed with the blender and had no problem recommending it to friends and family. But honestly the customer service blew us away, especially nowadays when it seems like the goal is built-in obsolescence so that companies can continue making more and more money by forcing consumers to replace a whole unit when just one small part of it has gone wrong.
We're not sure why they went ahead and replaced the container, too, since it was past the warranty - maybe the issues with the blender base caused the blade assembly to wobble like it did? The 64 ounce container that came with the blender is still working fine, as far as we can tell, and it is only used marginally less than the smaller one. Either way, we are very grateful that they got us up and blending again!
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| Brand | Vitamix |
| Color | Red |
| Special Feature | : Radial cooling fan and thermal protection system |
| Capacity | 64 Fluid Ounces |
| Product Dimensions | 7.7"D x 17.5"W x 9.4"H |
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Color: Red
Capacity: 60-69.9 fluid oz
Brand: Vitamix
Material Type Free: BPA Free
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From the manufacturer
Blend Like a Pro
Vitamix 7500
Feed a crowd with the Vitamix 7500! It features a 64-ounce Low-Profile Container to help you make large batches of your favorite meals, all while fitting comfortably under most kitchen cabinets.
The Vitamix Difference
Low-Profile 64-Ounce Container
Our low-profile container was designed to fit easily under most overhead cabinets, so you can keep your Vitamix on the counter and ready to go.
Variable Speed Control + Pulse
You’re in control—adjust the speed during the blend to achieve a variety of textures, or use the Pulse feature to create quick bursts of power
Specially Designed Tamper
Every Vitamix blender comes with a tamper designed to help process thick, stubborn blends—so you don’t have to stop the machine to scrape the sides.
Easy Cleaning
Just blend warm water and a drop of dish soap at your machine's highest speed, and watch it self-clean in 60 seconds—no disassembly required.
High-Performance Motor
Blend frozen fruit, heavy powder, all the greens—our powerful motors transform tough ingredients into smooth blends, year after year.
Precise Container Design
Every angle of our patented container is designed to fold ingredients back to the blades for faster, smoother blends—creating the Vitamix vortex.
Stainless-Steel Blades
Our laser-cut blades are designed to deliver the same quality results, from first blend to last, and are resistant to dulling or bending.
Blade Friction Heating
Our blades reach speeds fast enough to create friction heat, bringing cold ingredients to steaming hot in about six minutes.
Make It In Minutes
Hot Soup without stove
Make steaming-hot soup without a stove—in under 10 minutes. The friction from our blades brings soup to serving temperature, right in the container.
Frozen treats in seconds
Create chilled desserts—just add frozen ingredients to your machine and you’ll be enjoying ice cream, fruit sorbet and more in seconds.
Grind nuts, coffee and more
Making nut butter has never been easier. Grind your favorite nuts into delicious nut butter, turn coffee beans into ground coffee, and more.
Mix batters & dough
Quickly and easily mix batter for pancakes, waffles, cookies, muffins, crepes, and cakes. Vitamix machines can also knead bread and pizza dough.
Smoothies & Juices
Turn fruits and veggies into refreshing smoothies and juices. Vitamix blenders use the whole ingredient, including the fiber, to make healthy snacks.
Dips & Spreads
Whether you’re looking for easy after-school snacks or planning a big party, our simple dips and spreads are healthy and delicious
Dressings & Sauces
Create flavorful dressings that can double as marinades for your entrées. If sauce is on the menu, make pesto, tomato sauce, or applesauce in seconds.
Baby Food
Control exactly what your baby eats. Prep, blend, and make batches of nutritious homemade baby food in seconds in your Vitamix machine.
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I purchased this blender to replace my existing blender by another popular manufacturer that had started to malfunction after only a year.After some research I heard about VitaMix, and that some people had had theirs for years. In the age of planned obsolescence l, I really try to find items that are high quality and will last (or can be repaired). VitaMix had a good reputation for many years so I took a chance and ordered this blender in used condition from Amazon Warehouse Deals at a significant discount.First, the blender arrived - despite description - in basically brand new condition (Thanks Amazon!) apart from some scuffing and wear on the box. The blender is heavy and appears well-made. It weighs more than my old blender and feels more solid. As advertised, the low profile of the 7500 means it fits under the counter.In terms of actual blending, I highly recommend this machine. While my old blender had more blades positioned on a removable tube, the VitaMix has a single blade but far outperforms in terms of blend quality.For example, I frequently make smoothies using fibrous items like celery and fresh ginger. With my old blender, you’d be chewing on bits and pieces of the celery no matter how much you puréed it. With the VitaMix, I get a completely smooth product - no hint of graininess or fiber bits in the juice. Ice, vegetables, fruit, etc all blend with absolute ease.Making nut butter is also very simple but takes more time; simply throw in the almonds or peanuts and blend, the end result is smooth and delicious.So far I am loving this machine. A+ for blend quality and warranty and it was definitely well worth the price. I wish I had saved up for this one in the beginning rather than buying a cheaper alternative that failed anyhow. If you blend items frequently, VitaMix is the way to go and this model - while not the top of their line - still doesn’t compromise.
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