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Lesson learned. Vivaplex stands by their products and their quality and every order is securely packaged to prevent damage or breakage. If you have to pay a couple cents more a bottle, it's worth it. If something isn't right, they fix it. I am still using bottles I purchased from them over a year ago. I frequently switch out my remedies so the bottles get washed in the dishwasher a lot and they still look and act brand new. I don't put the sprayers or pumps in the dishwasher. I wash those by hand using gentle Dr. Bronners soap and allow them to air dry.
The pumps for these bottles are a little tricky to get open the first time, but once you get one open, the rest are a breeze. Here's how:
1. First, you really want to start with a pump that hasn't been on the bottle. It is SO much easier, but if that isn't an option, that's okay, we'll make it work.
2. You'll want to hold the pump in your dominate hand - Keeping the black "ring" AND the white pump part static. I had two pumps that were tightened by Hercules himself and about ripped a hole in my hand when I twisted them open. So don't give up if your pump doesn't budge when you twist.
3. Next, twist your pump counter-clockwise. It will rotate about once before it pops up. Again, you might really have to give it a good twist to get it going, but don't give up. It will happen.
And that's it. That is how you get the pump open! Now do that 3 more times! =)
I know some customers reported that their pumps were broken or didn't work. I've never experienced issues with any of my pumps not working or being broken. You also have to take into consideration what you are trying to move through the pump. If it is too thick, it will have a hard time getting sucked up the straw. Really thick body butters won't move well. You'll have to add some oil or something to thin it out. If you are just using these for soap or another liquid, I think you will really enjoy them. They look very nice sitting on a vanity and in a bathroom. Especially if you generate your own label.
