Top positive review
106 people found this helpful
The waxy feel is a bit off-putting
on August 21, 2014
I haven't owned waxy laces before, but I wasn't expecting them to basically feel like fibrous wax. I would have rather bought some flat unwaxed laces, but couldn't find any in brown. These get the job done, and the shipping and packaging was fine. The 3 stars are for the product not being exactly what I want. If OrthoStep makes the type of laces I want in the future, I'd definitely consider them.
I posted this review about 30 minutes ago. I just got a call from OrthoStep, who wanted to address my concerns. THIRTY MINUTES to address customer feedback, and they're sending me a different pair of unwaxed laces. Talk about customer service! They've now reached the "I'll seek them out as a seller" tier of customer loyalty.