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WD My Cloud EX4 12 TB: Pre-configured Network Attached Storage featuring WD Red Drives

3.3 out of 5 stars 320 customer reviews

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12 TB
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  • Reliable, high-performance, four-bay NAS for your home or small office
  • Diskless enclosure for ultimate flexibility or a populated system that works out of the box
  • User-selectable drive management with RAID 0, 1, 5, 10 as well as spanning and JBOD modes
  • Get up and running quickly with easy drive installation or buy a populated version that works right out of the box
  • Easy to manage with a powerful dashboard, LCD display and drive status alerts
  • Award-winning desktop and mobile apps
  • Industry-leading third-party apps, including aMule and Icecast
  • Advanced serving options including an integrated file server
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Capacity: 12 TB
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This item WD My Cloud EX4 12 TB: Pre-configured Network Attached Storage featuring WD Red Drives
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Hardware Connectivity Ethernet Ethernet USB, Ethernet Ethernet SATA 6.0 Gb/s Ethernet
Item Dimensions 6.3 x 8.67 x 8.21 in 7.56 x 9.13 x 6.69 in 6.69 x 9.13 x 7.56 in 3.9 x 6.1 x 6.75 in 8.29 x 9.27 x 7.28 in 4 x 9 x 7 in
Item Weight 12.65 lbs 30 lbs 7.63 lbs 6 lbs 12.79 lbs 2 lbs

Product description

Capacity:12 TB

My Cloud EX4 Personal Cloud Storage – Ultimate reliability from the trusted name in storage.

Built from the ground up with the quality and reliability you've come to expect from WD, My Cloud EX4 is a high-performance, four-bay NAS for your home or small office. It offers a robust all-metal enclosure, multiple RAID volumes, easy drive installation and a full suite of apps for the power and flexibility to expand your NAS features.

Featuring WD Red drives
My Cloud EX4 works right out of the box with integrated WD Red hard drives for ultimate compatibility in the unique 24x7 NAS operating environment. Pre-set in RAID 5 mode for ultimate protection for your data from the start.

My Cloud EX4

Easy to set up, easy to manage
Effortlessly install drives or hot swap within five seconds with WD's advanced, all-metal enclosure design. WD's powerful dashboard means you are always in control.

My Cloud EX4

Extensive data protection
You're armed with multiple options to secure your data from loss. Choose RAID 1, 5, 10 or select from spanning and JBOD modes for even more options to manage your data.

My Cloud EX4
My Cloud EX4

Ultimate reliability - Built from the ground up with the quality and reliability you've come to expect from WD.

Your options are endless - Choose the diskless enclosure with easy drive install and hot swap to effortlessly add up to four drives and grow as your needs expand. Or, choose a populated system that works right out of the box, featuring WD Red hard drives for ultimate compatibility in the unique 24x7 NAS operating environment.

High-performance NAS - Dual Ethernet and power supply ports; 512 MB memory and 2.0 GHz processor deliver reliable, blazing-fast performance for your home or small office.

Drive management and data protection at its best - You're armed with multiple options to secure your data from loss. Choose RAID 0, 1, 5, 10 or select from spanning and JBOD modes for even more options to manage your data.

Easy to manage - A powerful dashboard and LCD display means your system is always under your control. Monitor your drives, manage users and utilize energy-saving features. Email and mobile alerts keep you informed on My Cloud EX4 status.

Award-winning desktop and mobile apps - With WD's My Cloud mobile and desktop apps, you can upload, access and share your documents from anywhere. Conveniently transfer files from your public cloud service to the My Cloud EX4 directly from the mobile app.

Powerful apps to customize your NAS - Featuring industry-leading apps, including aMule, Icecast, Joomla!, phpBB, phpMyAdmin and SqueezeCenter.

Advanced serving options - Integrated file server, FTP server, backup server and P2P torrent download server.

Stream media to your connected devices - Stream videos and photos to connected TVs, media players, gaming consoles and other DLNA/UPnP devices. Features a Twonky 7.2 and a DLNA-certified 1.5 media server. And with My Cloud EX4's iTunes server, you can easily stream your music collection.

Back up, your way - Protect your data with remote backup to another My Cloud EX4, integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare Pro offers options for how, when and where you back up your files for up to ten computers. Mac users, utilize all the features of Apple Time Machine backup software to protect your data.

Increase your personal cloud capacity - Simply attach a compatible USB hard drive directly to one of the two USB 3.0 expansion ports on My Cloud EX4 and instantly expand your storage capacity.

Integrated energy-saving features - Save money on your energy bill with disk spin-down and scheduled power on/off.

Your own personal cloud - Unlike public clouds, My Cloud EX4 allows you to keep all your content in one safe place on your home or office network instead of a remote server. No mysterious location of your data. No monthly fees. No limits. Just blazing-fast performance for your high-speed digital life.

Advanced features - iSCSI target, full-featured FTP services, link aggregation and failover support, jumbo frame support, iPv6 ready, UPS support (USB and network), real time resource monitor, volume encryption with boot-up password, SNMP and virtual volumes.

My Cloud EX4 personal cloud storage products work concurrently with multiple operating systems including Mac OS, Windows 8, iOS and Android with mobile apps.

Ideal for

  • Centralizing and organizing your data in one secure location
  • Securing your data from loss with customizable disk management and multiple RAID options
  • Backing up files automatically from all the PC and Mac computers on your network
  • Streaming all your media files on your network
  • Quickly installing drives with ease
  • Saving, backing up and sharing your stored content from anywhere
  • Accessing and saving files securely from any computer, tablet and smartphone
  • Uploading photos and videos directly to your personal cloud to free up space on your mobile devices
  • Transferring files between your public cloud accounts and My Cloud EX4

What's in the box
Four-bay personal cloud storage, Ethernet cable, power supply and cable, Quick Install Guide.

Compatibility
Windows 8.1 or earlier, Windows 7, Windows Vista or Windows XP (SP 3) operating systems
Mac OS X Mavericks, Mountain Lion, Lion or Snow Leopard operating systems
DLNA/UPnP devices for streaming
Internet connection for remote access

Supported Browsers
Internet Explorer 8 or higher
Safari 6 or higher
Firefox 21 or higher
Google Chrome 27 or higher on supported Windows and Mac OS platforms

Note: Compatibility may vary depending on user's hardware configuration and operating system.

Features at a glance

  • Four-bay enclosure, 0 – 16 TB
  • Dual Gigabit Ethernet
  • Dual USB 3.0 expansion ports
  • 2.0 GHz processor
  • 512 MB of system memory
  • PC/Mac compatible
  • RAID 0, 1, 5, 10; JBOD, spanning
  • Easy drive install and hot swap
  • Twonky 7.2 DLNA 1.5 & UPnP certified media server
  • Anywhere access from computers, tablets and smartphones with My Cloud desktop and mobile apps
  • A full suite of third-party apps
  • iTunes support
  • Dual power and network redundancy
  • Optimized for WD Red drives with WD's exclusive NASware technology

My Cloud EX4

For more great WD products, visit the Western Digital Store at Amazon.com


Product information

Capacity:12 TB

Technical Details

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Summary : Screen Size, Screen Resolution, Graphics Coprocessor, Graphics Card RAM

Technical Specification

Warranty [pdf ]

Additional Information

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here [PDF ]

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Customer Questions & Answers

Customer reviews

Top customer reviews

The manufacturer commented on the review below
on February 7, 2015
Capacity: 24 TB|Verified Purchase
review image review image review image review image review image
88 comments| 46 people found this helpful. Was this review helpful to you?YesNoReport abuse
The manufacturer commented on this review (What's this?)
Hello there Jason,
Thank you for bringing these concerns to our attention, as this is not the typical or intended experience with the My Cloud EX4 drive.
It is very rare that more than one drive will fail one after another in any given environment, but to determine if the issue is relating to the internal disks, or possibly the enclosure, we recommend performing a diagnostics on the drives as well as the enclosure within the My Cloud Dashboard. This will verify the integrity of each component and determine if there is an issue with both drives independently or the enclosure itself. We have provided a link to our support site with information on how to test the EX4.
"How to run a System Diagnostics test on a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive": http://wdc.custhelp.com/app/answers/detail/a_id/10427

Regardless of the results, we are interested in following-up with you on this review so we can receive the EX4 and drives back for further testing while providing you with a replacement under warranty. Please contact us directly by phone or email and mention your Amazon review with the first agent you speak to.

Need Help? Please click below for further assistance or contact us at 1(855) 556-5117
https://wdsupport.wdc.com/sfdc/case.aspx
The manufacturer commented on the review below
on August 28, 2014
Capacity: 16 TB|Verified Purchase
11 comment| 10 people found this helpful. Was this review helpful to you?YesNoReport abuse
The manufacturer commented on this review (What's this?)
Greetings,
We regret to hear about the potential data loss you have brought to our attention with your review of the My Cloud EX4.
So we have the opportunity to look into this further and work with you directly to resolve these concerns with a positive outcome please contact our My Cloud Support team by phone or email below and mention this Amazon review. We will ensure you are connected with the appropriate team member for further assistance.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=personalcloud
on November 27, 2013
Capacity: Diskless|Verified Purchase
3333 comments| 303 people found this helpful. Was this review helpful to you?YesNoReport abuse

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