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Asurion Lawn & Garden Extended Protection Plan 4 Yearfrom Asurion, LLC
- Covers mechanical and electrical breakdowns.
- No deductibles or hidden fees. Shipping included on all repairs. Fully transferable.
- Easy claims process online 24/7. If we can't fix it, we will send you an Amazon e-Card reimbursement for your product purchase price.
- Plan term and coverage begins at the end of the manufacturer's labor warranty. Plan is fully refunded if canceled within 30 days.
- Plan contract will be emailed from Asurion within 24 hours of purchase. This will not ship with your product.
WORX WG794 Landroid Pre-Programmed Robotic Lawn Mower with Rain Sensor and Safety Shut-off
- Enter your model number to make sure this fits.
- Fully programmed out of the box for easy set-up and use
- AIA technology allows Landroid to make intricate cuts and navigate narrow passages
- Landroid evenly mows inclines and declines up to 20-degrees
- Landroid uses shock sensor system to mow around obstacles
- Automatically returns to base in case of rain or for recharging battery, Cutting Height:1.6"" - 4"", Cutting Height Positions:5, Max Cutting Surface:1/4 Acre
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From the manufacturer
Landroid comes fully pre-programmed and ready to mow. Everything you need to install Landroid and get started is in the box.
Landroid’s ease-of-use starts with its friendly, intuitive interface that allows for easy programming and customization.
With two independent brushless motors, Landroid has the power and intelligence to cut on uneven terrain, easily handling inclines and declines up to 20 degrees.
Narrow, intricate areas of your lawn are no match for the responsive and flexible Landroid.
Landroid is an equal opportunity mower, versatile enough to handle lawns of varying heights, thickness and grass types.
In the case of rainy weather or a low battery, Landroid will head back to its charging station. Operation resumes automatically once it’s dry or when fully charged.
The Worx Landroid is the pre-programmable robotic mower that lets you customize daily mowing schedules. The Landroid runs 7 days a week giving your lawn a continuous manicured look by giving the grass a trim on a routine basis as opposed to traditional mowers that take off substantial amounts of grass on a less frequent basis. Among its many features, Landroid navigates narrow passages, cuts with precision on slopes angling up to 20 degrees and does it all with zero emissions. If your lawn is under 10750 square feet and you want it to look great every day, the Landroid is designed precisely for you. The Intuitive keypad makes it easy to customize a mowing schedule so your lawn is neatly mowed every day. The low noise operation allows you to mow during the day or night. This allows you to wake up to a freshly mowed lawn every morning. The Landroid runs off of a 28V rechargeable battery so there are zero emissions.
Top customer reviews
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I wanted an unbiased opinion on the current state of the art, so I went to Consumer Reports. They had reviewed 4 of these units recently, and the top pick happened to be the Worx Landroid WG794. As an added bonus, the Landroid was also the least expensive. Something about knowing what you're doing and not being a greedy corporate villain made me an instant Worx fan. Next step was Google to seek reviews, videos, forums, manuals, etc. I always perform due diligence before committing to such an indulgence. From the looks of the internet landscape, the overall opinion was very positive. Finally, I start the bargain hunting process. Most of the time, I wind up on Amazon, due to reputation, price, and peace of mind. In this particular purchase, Amazon was indeed the lowest bidder, $160 below the $1K MSRP. For some reason, I take notice at the offer of an $80 gift card if I sign up for the Amazon Visa Card. I think why the hell not, it will make this deal that much sweeter and I can just cut up the card when it gets to me. Then a second offer comes to light: $40 gift card when you apply for the Amazon Prime Store Card. This time, I note the benefits of the card: no annual fee and 5% off all Amazon purchases? Why was I not using this card already?! I place order, able to checkout for a sweet deal of just under $700 (I had a bit of a gift card left to use as well) No 2 day shipping, but free nonetheless, so I'm satisfied.
I get the unit a week later and set it up in my back yard to start. Like any good bicentennial, I half-a** the installation by placing the boundary wire 8-10" from the fence line (14" recommended), separating the pegs by at least 5' (2.5' recommended), I don't bury the wire or even so much as try to work it into the grass, and on top of this the length of the lawn is from a full week of growth (recommended to mow lawn before installing). I'm not quite sure how I was expecting this setup to perform well by any means; I guess I'll say I wanted to see how the Landroid "behaved" before committing to a more permanent, proper installation. Of course the next few days is filled with "optimizing", while I effectively continue to try and jam a square peg through a round hole to make my style of installation work with the robo. But he was acting out against all this nonsense by slicing through or pulling out the boundary wire, not reacting to my 90 degree corners and alarm that he was "outside the working zone" and I couldn't once get him to actually enter into his charging station. Even if I set him right on the wire, 3 feet from the charger, and a straight shot home, he would turn of to the right at the last minute, bumping into the side of the house, causing him to reset and either try again, or wander off in another direction, simply refusing to fuel up so he wouldn't have to be subjected to this disgraceful work environment any longer.
On the fourth day I commit to doing things right, 14" gap from the fence/house, 2.5' between pegs, nice round corners, and I used a trimmer to outline a trench down to the soil level for the wire. The da** thing worked perfectly from that point forward. If you follow the directions, the Worx Landroid will serve you reliably and consistently. Try to pull anything else, trust me, you will lose the battle.
However, it then would not charge. The battery pack was dead. Rather than simply return it, I decided to try a new battery pack and phoned WORX directly on their customer support number.
The agent was helpful and personable, but utterly clueless. He insisted that the serial number was on the sticker at the back. It was only when I finally texted a photo of the sticker on the back to his personal cell phone from my cell phone, after having said "no, there is no serial number on that sticker or anywhere else I can see" for about 20 minutes and him saying "I can't do anything without a serial number" that he somehow became able to proceed without a serial number.
A bit later in the call, he spoke to a colleague/supervisor who told him where the serial number is (it is actually on the battery pack).
It took 45 minutes to finally get the warranty order through. I was told it will arrive in 7-10 days to get from NC to TX. Why on earth does it take so long in this day and age when Amazon ships in hours?
Seven days later, the battery arrives AND IT"S THE WRONG ONE. All that effort over serial numbers, model numbers and I receive a 20V WA3525 instead of the correct battery which is a 28V WA3225.
Customer support was a little quicker this time. After first insisting that I had received the battery so why was I calling, it got through that I was calling because I had been sent the wrong one. OK, now they're sending the right one (hopefully), but I have to wait ANOTHER 7-10 days, which I protested about. "We can't (won't) send it any way other than 'standard delivery'", she says. Oh, but they're sending me a Fed Ex envelope to return the incorrect battery.... go figure.
So, I have had this machine for 10 days now and will be getting close to the one month return period for Amazon before I will get a chance to use it.
...Assuming this second replacement battery is the right one...
Obviously if the new replacement battery doesn't work/is wrong, it's time to send the whole thing back to Amazon.. I'll update this review when it arrives.
UPDATE: The correct battery arrived a week later and "Larry" has been mowing away for a few days now and doing a GREAT job. I am particularly impressed with the way it extricates itself from tight spots, exhibiting considerable perseverance before it eventually gives up and beeps for help. However, it almost always succeeds in getting itself out of the jam and is very good indeed at navigating rough terrain.
The border wire still needs some tweaks and it might take a week or two before I get it the way I want it and before it returns to its base 100% of the time (I'm at about 90% right now). However, that is only a matter of time and I have decided Larry is a keeper. I'm upgrading to 4 rather than 5 stars because the initial experience and the setup is a pain in the *** but I'd give it 5 stars for quality and workmanship.
The set up was about the same effort as mowing 3-4 times. Wouldn't it be great if it had accurate GPS and cliff detection so that it could be trained where to go (and holler if it got stolen) without needing the border wire? Maybe in a couple of years....
11 month UPDATE
Larry started misbehaving - sometimes he'd drive in circles or just change direction at random and then start behaving normally. I didn't think much of it since I'd checked the boundary wire, the light on the base was green and he seemed to pull himself out of his funk after a minute or two.
UNTIL, it's everyone's nightmare - a few days later you come home and find a body floating in the pool. LARRY!!!
Alas, he could not be resuscitated. Larry was now plugged in to the same circuit board as ENIAC and Asimov...
All of which brings me to why I just upgraded this to a 5* review. In the intervening 11 months, Worx had set up a dedicated support line for the Landroid, this time staffed by people who knew the product. My (completely un-informed) guess is that it's been a rough few months dealing with teething problems with the Landroids and the company has had to take significant steps to address customer concerns.
And that they have. They did ask me a few questions about Larry the first's behavior - well, quite a few - but once satisfied with the answers, WORX shipped Larry the second under warranty at no charge. They could have said "tough. It's your fault (somehow)", but that's not what they did.
Larry Jnr, apart from being confused about his name, is smarter, better at getting home and all together more forgiving of obstacles (which confused the heck out of Larry I).
I judge a company not by what it does to make a sale, but by what it does to keep a customer - how it behaves when something goes wrong. After this experience, and seeing how they have ironed out many of the issues both with customer service and with the product itself, it's two thumbs up and 5 stars from me.
I asked Larry but all he had to add was a contented "Whirrr" as he brought the yard back to its former glory within three days.
UPDATE: almost 4 months in and still working great. I did encounter the battery being too deeply discharged once when it got stuck and was sitting for a few hours it didn't make it back to charge then wouldn't power on. I searched and a youtube post shows how to charge the battery when it is out of the mower by connecting wires to the charger prongs and directly to the battery for ~15 minutes. After that I was able to get it to power on and it hasn't happened again...
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