I bought this with the intention of using it to wash cars. I wanted to use it to rinse after washing, with distilled water to prevent spotting. I received the unit, charged the battery and went outside. It sprayed less pressure than a garden hose with the supplied hose from a bucket. I put the bucket on the retaining wall to prime it and maybe more pressure, but no. I tried the two extensions, one extension and no extension. I tried the bottle attachment and that did not help either. So I called the hotline and explained. The CS people obviously ask you questions from a troubleshooting script, and she decided I needed a replacement. They sent a "tool only" kit, no battery or charger. That one did not even work, zero water pressure. I called the Service again. They sent me a third unit. It did not work either. So I figured that Worx CANNOT be that bad, it must be that the battery was weak. So I purchased a new 20V 4.0Ah battery. That did not help. I'll be on the phone with them tomorrow.
The replacement units came in unprinted boxes, so I'm thinking they were refurbished. I wouldn't mind that IF THEY WORKED.
My recommendation is that if you buy this and need it replaced, get a refund and buy a new one as obviously their quality control is nonexistent. I welcome anyone from WORX to email or call me for a discussion and I will amend this review.
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