Top critical review
7 people found this helpful
Not as Advertised
on June 15, 2015
This review is based both on the false advertisement of this product sold here, and the actual product received.
My partner bought me this product as a gift. Paid the $100 because said item included software as well, which separately costs $40-$200.
The item I received was labeled as a Splash item. Initially I was elated, despite the packaging being different than the box pictured above. But once I tried to register the item to download software, I realized I was given the incorrect product. The product I received was actually the Wacom One. An Asia/Pacific product only. All instructions were in Chinese and there was no software to boot.
The Wacom One is a discontinued item even in Asia. But there is overstock still being sold to make profit to soften the blow of financial loss.
The Wacom One is ~$70 and my boyfriend paid $100 for a Splash we did bot receive. I don't know that it was any coincidence we were sent this cheaper discontinued non US version. If I hadn't caught on that this was a cheaper product, we never would have been refunded the $25 difference.
In the end, I kept the One tablet. I downloaded the driver from the Wacoms legacy section, a manual from a site I found and full suite Sketchbook software for a $24 yearly subscription.
So far, the tablet has been okay. Nothing too fancy and the pen is not as sensitive as I'd like. But I'm no professional. And because the wacoms at such an entry level range are very similar I kept my One. But finding instructions in English and visiting forums and doing research about the product was very frustrating not to mention there's bothing I can do about driver updates for a discontinued item. Also nothing I can do about the nonupdated Wacom utility feature for pen customization since the program won't scale properly with my high res Lenovo Yoga 2 Pro laptop.
Terrible advertisement. At least let us know what products your company sells. I hate being misinformed and inconvenienced. But it was a gift from my partner and I intent to make the best of it and my doodles.