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If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber. Paperback – February 28, 2011
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About the Author
Robert Bacal has spent the last thirty years teaching at university and college levels, and training people like yourself in a variety of business topics including customer service, performance management and appraisal, strategic planning and more.
His books published primarily by McGraw-Hill have sold hundreds of thousands of copies world wide and been translated into Chinese, French, Spanish and other languages.
Robert holds a Masters degree in Psychology and specializes in the use of language and psychology to improve human relationships. His education and experience allow him to offer a unique and PRACTICAL perspective on relationships whether they be between manager and employee, staff member and customer, and even husband and wife.
In addition to consulting, writing books and offering conference keynotes and training, he also has built and makes available a number of content rich websites free of charge on customer service, leadership, management, and relationships.
He lives near Ottawa, Ontario, Canada.
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Top customer reviews
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It's no secret that most businesses are successful due to customer loyalty and retention. Reading this book should help you win back your customers after an unintentional bad service or product.
The principles and concepts in the book are easy to digest and apply. This book will help you how to improve your business's customer service and teach you how protect yourself (and your staff) from the negative effects of customer hostility for a win-win situation with everyone involved.
She would recommend this book to anyone looking for a good read and helpful read.