Top critical review
The grill looks great - that's about all that's good with it
on August 29, 2017
The grill looks great - that's about all that's good with it. The 3rd burner stopped working about 4 months after purchasing. I've tried calling customer service multiple times to troubleshoot, only to bet met with surly representatives who talk over me, and don't seem to be listening to the issue I'm describing. I've been sent a new igniter kit (they're claiming I requested this, I don't know an igniter kit from a grill cover) and are now blaming me for having them send me the wrong part to fix the issue. I've avoided calling back because I don't like being berated over the phone, so I had my son-in-law call in only to be told we're now about a year out of warranty - prompting this review. We're on record having this issue almost immediately after we bought the grill, yet they won't honor the warranty and fix the issue...even if we are out of warranty, how about an exception? It's a $900 grill that's only 2/3rds working! It's not like this issue recently started happening. Horrible customer service, we won't be buying another Weber again and will spread the word among family and friends about our experience.